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Call Manager Jobs in Tennessee (NOW HIRING)

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Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

One Partner

Senior Network Architect

Kingsport, TN · On-site

$94K - $143K/yr

Support a highly available Cisco Call Manager telephony infrastructure * Support wireless infrastructure and emerging 802.11 standards * Proactively configure and maintain firmware for all network ...

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Call Manager information

See Tennessee salary details

$26.8K

$57.9K

$99.4K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Tennessee?

The most popular types of Call jobs in Tennessee are:

What are popular job titles related to Call Manager jobs in Tennessee?

For Call Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Tennessee look for?

The top searched job categories for Call Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Call Manager jobs?

Cities in Tennessee with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Tennessee as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,937 per year, or $27.9 per hour.

Call Taker - Night Shift

First Call Ambulance

Lakewood, TN • On-site

$37K - $42K/yr

Full-time, Other

Re-posted 21 days ago

Job description

Definition:
Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and complaints from individuals. They will accurately and efficiently input all information necessary for the successful completion of all phases of the patient transport. Additionally, the Dispatch Call Taker will be required to take caller information and determine the nature of the run request (emergent and non-emergent) per company protocol. The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer equipment to relay information or orders to proper individuals or members of management.
Reports To:
  • Dispatch Supervisor or Communications Director as appropriate for all operational activities.

Specific Duties:
  • Demonstrates complete knowledge, understanding and compliance of company policies and
  • procedures.
  • Ensures that Computer Aided Dispatch computer console, phone system, radio system and all
  • equipment is ready for use at the beginning of each shift.
  • Ensures security of buildings, Dispatch Center and all other company property.
  • Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then
  • performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and
  • sanitary always.
  • Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
  • Responds to all calls for service promptly and accurately answering incoming phone calls for service
  • per Emergency Medical Dispatch and company procedure as required.
  • Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the
  • exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical
  • dispatch and company procedure.
  • Obtains complete intake information from all callers and inputs all required call data information
  • received correctly into Computer Aided Dispatch system during the call.
  • Acts always in the best interests of high-quality patient care, in the best interest of the patient, and in
  • such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
  • Acts always with the safety of field crews he/she is dispatching in mind, as well as the safety of the
  • patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
  • Always maintains security and privacy of all company and patient information in accordance HIPPA
  • and all other local, state and federal regulations.
  • Accepts responsibility for recertification as an EMD and for other required licenses and certifications
  • as required by company, local, regional, and state policies, regulations, or laws.
  • Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper
  • notification has been made. Remains on-duty and in proper uniform until properly relieved.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care
  • excellence and safety above all else.
  • Performs other duties as directed by management.

Salary range: $37,000 -$42,000
Minimum Requirements:
  • Must possess a high degree of personal integrity and responsibility.
  • Currently licensed, certified or registered by the appropriate state agencies or willing to be licensed.
  • Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization or
  • willing to be licensed.
  • Must have the ability to work effectively with minimal supervision, using good judgment.
  • Must have the ability to work in a fast paced, hectic, high-pressure environment.
  • Must have the ability to simultaneously manage multiple activities without error.
  • Must have superior spatial orientation ability in order to be able to read and interpret maps.
  • Must have good computer skills.
  • Must have the ability to work efficiently and interact in a constructive and professional manner
  • with other employees, public safety personnel and medical staff.
  • Must have the ability to interact effectively and professionally with patients, customers, clients, family
  • members, bystanders, and the general public in such a manner as to reflect positively on the company.
  • Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
  • Previous or current certification as Emergency Medical Technician a plus.

Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit for long periods of time.
  • The ability to use phones and radios to communicate with callers, crews and other staff
  • The ability to use mouse or keyboard to input data into computer over long periods of time.
  • The ability to view graphic and text data on multiple computer screens for long periods of times

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