The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
Advanced Call Center Technologies Operations Manager Reports To: Site Director Department: Operations FLSA Status: Exempt Advanced Call Center Technologies is now seeking an experienced call center ...
Advanced Call Center Technologies Operations Manager Reports To: Site Director Department: Operations FLSA Status: Exempt Advanced Call Center Technologies is now seeking an experienced call center ...
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
Advanced Call Center Technologies Operations Manager Reports To: Site Director Department: Operations FLSA Status: Exempt Advanced Call Center Technologies is now seeking an experienced call center ...
Advanced Call Center Technologies Operations Manager Reports To: Site Director Department: Operations FLSA Status: Exempt Advanced Call Center Technologies is now seeking an experienced call center ...
Call Taker - Night Shift
Old Hickory, TN · On-site
$37K - $42K/yr
Call Taker - Night Shift Lakewood, TN Overview Position Type First Call Ambulance Category Dispatch ... Performs other duties as directed by management. Salary range: $37,000 -$42,000 Qualifications ...
Call Taker - Night Shift
Old Hickory, TN · On-site
$37K - $42K/yr
Call Taker - Night Shift Lakewood, TN Overview Position Type First Call Ambulance Category Dispatch ... Performs other duties as directed by management. Salary range: $37,000 -$42,000 Qualifications ...
Call Taker - Night Shift
Old Hickory, TN · On-site
$37K - $42K/yr
The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs ... Performs other duties as directed by management. Salary range: $37,000 -$42,000 Minimum ...
Call Taker - Night Shift
Old Hickory, TN · On-site
$37K - $42K/yr
The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs ... Performs other duties as directed by management. Salary range: $37,000 -$42,000 Minimum ...
Call Center Agent
Nashville, TN · On-site
$18 - $24/hr
We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...
Call Center Agent
Nashville, TN · On-site
$18 - $24/hr
We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...
Call Manager information
See Tennessee salary details
$26.8K - $33.4K
5% of jobs
$33.4K - $40K
13% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$40K - $46.6K
16% of jobs
The median wage is $53K / yr.
$46.6K - $53.2K
16% of jobs
$53.2K - $59.8K
15% of jobs
$64.2K is the 75th percentile. Wages above this are outliers.
$59.8K - $66.4K
14% of jobs
$66.4K - $73K
8% of jobs
$73K - $79.6K
6% of jobs
$79.6K - $86.2K
3% of jobs
$86.2K - $92.8K
2% of jobs
$92.8K - $99.4K
1% of jobs
$26.8K
$57.9K
$99.4K
How much do call manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for call manager in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a call manager, and why are they important?
To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.
What is a call manager?
Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
How does a call manager typically collaborate with other departments to improve customer service?
A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
How much do call center managers make in the US?
Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Tennessee?
The most popular types of Call jobs in Tennessee are:
What are popular job titles related to Call Manager jobs in Tennessee?
For Call Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Tennessee look for?
The top searched job categories for Call Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Manager jobs?
Cities in Tennessee with the most Call Manager job openings:
Full-time
Re-posted 2 days ago
Ballad Health rating
6.5
Based on 228 frontline employees who took The Breakroom Quiz
605th of 887 rated healthcare providers
Job description
Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
What Ballad Health employees say
Pay
Benefits
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About Ballad Health
Sourced by ZipRecruiter
Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Johnson City, TN, US