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Call Associate Jobs in North Carolina (NOW HIRING)

TTEC

Call Center Manager

Winston Salem, NC

  • Medical

  • PTO

Youll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. Youre an instrumental part in creating and maintaining a positive ...

New

TTEC

Call Center Manager

Fayetteville, NC

  • Medical

  • PTO

Youll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. Youre an instrumental part in creating and maintaining a positive ...

New

TTEC

Call Center Manager

Winston Salem, NC · On-site

  • Medical

  • PTO

You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive ...

New

Motif India Infotech

Call Center Manager

Winston Salem, NC · On-site

  • Medical

  • PTO

You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive ...

New

Adecco

Call Center Representative

Whiteville, NC · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center, Collections or Customer Service experience. Education/Certification Requirements ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

MBA CSi

Facilities Call Center Representative

Greensboro, NC · On-site

$13.50 - $17.25/hr

Associates Degree * Prior experience supporting facilities, maintenance, or service operations. * Experience using Genesys IWS or other call center/service request management systems. * Previous ...

Camping World

Roadside Call Center Lead

Greenville, NC

$16.65 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree preferred. * 2+ years of customer service experience, preferably in roadside assistance or a call center environment. * Proven success as an Intake/Dispatch Agent (S1) with ...

Camping World Holdings

Roadside Call Center Lead

Greenville, NC · On-site

$16.65 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree preferred. * 2+ years of customer service experience, preferably in roadside assistance or a call center environment. * Proven success as an Intake/Dispatch Agent (S1) with ...

CWI

Roadside Call Center Lead

Greenville, NC · On-site

$16.65 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree preferred. * 2+ years of customer service experience, preferably in roadside assistance or a call center environment. * Proven success as an Intake/Dispatch Agent (S1) with ...

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All JobsCall Associate JobsCall Associate Jobs in North Carolina

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in North Carolina?

The most popular types of Call jobs in North Carolina are:

Call Associate jobs near you

Call Center Associate, North American Disaster Relief

Samaritan's Purse

North Wilkesboro, NC • On-site

$22 - $28/hr

Full-time

Posted 4 days ago

Samaritan's Purse rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 772 rated non-profit organizations

Job description

Get Involved!
What do we believe?
Demonstrate Biblical Integrity
At Samaritans Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.
Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/
What is the opportunity?
Respond with Compassionate Action
We are seeking a Call Center Associate to join our North American Disaster Relief (NADR) team in North Wil kesboro, NC. Through humanitarian work, the goal and purpose of Samaritans Purse are to help people in Jesus name and share the Gospel of Jesus Christ.
In the role of Call Center Associate, you will have the opportunity to:
  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing
  • Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests.
  • Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed.
  • Other duties as assigned

What are the qualifications?
Serve with Excellence
As a qualified candidate, you will have the following skills and experience:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Intermediate Microsoft Office suite and technology skills

Type: Associate - On Call as Needed
Department: North American Disaster Relief
Language Requirement: English required, Spanish useful
Pay Rate: $22-28/hour
Employment timeframe: On Call Roster as needed
Shifts: Monday through Friday 8 am to 4:30 pm or 11:30 am to 8 pm
Potential: Saturdays: 8 am to 8 pm Sundays: 12 pm to 6 pm

What Samaritan's Purse employees say

Pay

Benefits

Hours and flexibility

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