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Call Associate Jobs in North Carolina (NOW HIRING)

Adecco

Call Center Representative

Winterville, NC · On-site

$22/hr

Pay Details: $15.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program ...

Adecco

Call Center Representative

Winterville, NC · On-site

$22/hr

Pay Details: $15.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program ...

Sysco

Inbound Will Call Selector

Charlotte, NC · On-site

This role is customer-facing at the will-call desk and handles the transactional side of the will ... Ability to speak effectively with customers or associates of an organization. * Must have exemplary ...

Sysco Corporation

Inbound Will Call Selector

Concord, NC · On-site

This role is customer-facing at the will-call desk and handles the transactional side of the will ... Ability to speak effectively with customers or associates of an organization. * Must have exemplary ...

Elwood Staffing

Warehouse Associate

Arden, NC

$18 - $21/hr

Warehouse Associate We are seeking a dependable and hardworking Warehouse Associates to join our ... Visit, email, call, or text us today! Walk-ins are welcome! ! Asheville, NC 142 Airport Rd Arden ...

Electrical Source

Warehouse Associate

Raleigh, NC · On-site

$21/hr

Warehouse Associate Monster Electrical | Warehouse Operations Full-Time | Hourly | On-site Schedule ... call activity • Additional $175 per call-in event , if required • On-call events typically ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in North Carolina?

The most popular types of Call jobs in North Carolina are:

Call Associate jobs near you

Call Center Representative

Adecco

Winterville, NC • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!   

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Winterville, NC!

Pay rate: $15/hr

Shift availability:  Operating hours: Mon – Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability

**Temp to perm** Pay increase upon conversion to $22/hr

For instant consideration for this role, click on Apply Now and upload resume!

  • Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.

  • Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

 

Education/Certification Requirements:           

  • High School Diploma or GED  

Experience requirements for this Collections Specialist:         

  • Strong communication skills

  • Good decision-making and problem solving skills

  • Must have flexible schedule

Note:

This role is On-Site; thus, open to candidates near/in/around Winterville, NC

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Winterville, NC apply NOW for instant consideration!


Pay Details: $15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.