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Call Associate Jobs in South Carolina (NOW HIRING)

AditiStaffing

call center representative

Charleston, SC

$15 - $18.75/hr

Associate's degree or equivalent work experience Call center, customer service or collections experience preferred but not required Customer service experience in Hospitality, Retail or Banking will ...

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday ... The estimated hourly rate for this role is $19.00 Through our dedicated associates, Conduent ...

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday ... The estimated hourly rate for this role is $19.00 About Us Through our dedicated associates ...

Trustmark

Call Center Representative II

Columbia, SC · On-site

$22 - $31.79/hr

Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll ... call resolution; documents the customer interaction in the appropriate systems. Key ...

New

Socket.dev

Recoveries Call Center Manager

Greenville, SC · On-site

$65 - $90/hr

Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy ... other associates, vendors, and members of management * Run daily reports to optimize workflow ...

Varite

Call Centre Representative #

Columbia, SC · On-site

$13 - $16.25/hr

Associate Degree or 2 years job related work experience or customer service experience * Required Work Experience : - 1 year of customer service or claims processing experience OR Bachelor's Degree ...

MUSC

Supervisor, Call Center Operations

Bluffton, SC · On-site

Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred. Additional Benefits: * Health, dental, vision, and life ...

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All JobsCall Associate JobsCall Associate Jobs in South Carolina

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in South Carolina?

The most popular types of Call jobs in South Carolina are:

What cities in South Carolina are hiring for Call Associate jobs?

Cities in South Carolina with the most Call Associate job openings:

Call Associate jobs near you

call center representative

AditiStaffing

Charleston, SC

$15 - $18.75/hr

Contractor

Re-posted 18 days ago

Job description

Company Description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients. 

Visit our website: http://www.aditistaffing.com/

Job Description

Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. 

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. 

If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. 


location is 2401 Mall Drive- North Charleston SC 29406. 


Potential Candidates Qualifications: 

Associate's degree or equivalent work experience 

Call center, customer service or collections experience preferred but not required 

Customer service experience in Hospitality, Retail or Banking will be considered 

Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills 

Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. 

Strong interpersonal and communication skills 

Be comfortable multi-tasking; using a computer terminal to gather and research information 

Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.


Thanks & Regards

Darshan

Technical Recruiter 

D: 425-818-5584


Additional Information

Thanks & Regards


Darshan


Technical Recruiter 


D: 425-818-5584

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