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Call Associate Jobs in New York (NOW HIRING)

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Calculated Hire

Call Center

Manhattan, NY · Remote

$17 - $18/hr

Call Center HR Representative Location: Fully-Remote Pay Rate: $17-$18 Job Type: Contract Contract ... Associate Employment type Contract Job function Customer Service Industries Human Resources ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... Associate's or Bachelor's degree from an accredited college or university * A minimum of one year ...

Broadridge

Manager, Call Center

Edgewood, NY

Manage call center-client interactions, including performance feedback, calibration sessions, and ... We believe that associates do their best when they feel safe, understood, and valued, and we work ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

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Call Associate information

What are the key skills and qualifications needed to thrive as a Call Associate, and why are they important?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by Call Associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are Call Associates?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and customer service tools to assist clients efficiently and often work in a team environment with performance metrics to meet service goals.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in New York? The most popular types of Call jobs in New York are:
Call Associate jobs near you
Call Center Representative

Call Center Representative

Maternal Fetal Medicine Associates

Manhattan, NY • Remote

$17.50 - $21.75/hr

Full-time

Posted 16 days ago

Job description

Maternal Fetal Medicine Associates located on the upper East Side of Manhattan is interviewing for a Call Center Representative for our busy OB-GYN Practice. This is a work from home position until it is appropriate to return to the call center.

The ideal candidate will be responsible for:

  • Answering a high volume of inbound calls.
  • Assist Patients with any inquiries and requests.
  • Scheduling Patient appointments at multiple locations.
  • Collecting, reviewing and updating patient demographics.
  • Communicating required information to Patients.

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