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Assistant Call Jobs in New York (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance * Assist with the development and implementation of ...

Medix

Call Center Representative

Manhattan, NY

Call Center Representative We're looking for a friendly and dependable Call Center Representative ... Answer incoming calls from patients in a friendly and professional manner * Assist patients with ...

Elevare Branding

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What cities in New York are hiring for Assistant Call jobs?

Cities in New York with the most Assistant Call job openings:

Assistant Call jobs near you

Medical Assistant, Call Center - Urology

Summit Health

Fair Lawn, NJ • On-site

$22.02 - $27.07/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Schedule: Monday - Friday 830AM - 5 PM
This role is not patient facing, but onsite in Fair Lawn.
Position Summary:
The Medical Assistant is responsible for triaging patient concerns over the phone. This role involves assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols. The Medical Assistant serves as a critical communication link between patients and providers, ensuring patients receive timely and appropriate guidance while documenting all interactions in Epic.
Essential Job functions:
  • Triages high-volume incoming patient calls, assesses symptoms, and provides clinical guidance.
  • Maintains efficient patient flow.
  • Communicate with patients in a culturally sensitive, professional manner.
  • Documents all patient interactions, assessments, and guidance in Epic accurately and promptly.
  • Directs calls appropriately.
  • Collects, reviews, and addresses 20+ patient voicemails throughout the day, ensuring timely follow-up and documentation.
  • Schedules appointments accurately and appropriately according to departmental guidelines.
  • Effectively communicate clinical questions, concerns or issues to the provider appropriately and promptly.
  • Send prescriptions and refills electronically as directed by the provider and by understanding prescription control and prescription refill procedures.
  • Demonstrates strong multitasking abilities.
  • Understands and performs within scope of practice.
  • Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR.
  • Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
  • All other duties as assigned
  • Recognizes and performs duties which need to be performed, although not directly assigned.

Education, Certification, Computer and Training Requirements:
  • High School Graduate/GED / Equivalent Work or Vocational / Technical School / Diploma, required. Associate Degree's preferred.
  • 0-1-year related work experience required. 2-4 years related work experience preferred.
  • Medical Assistant certification preferred
  • Ability to communicate in English, both orally and in writing, required
  • Ability to organize and perform multiple tasks in a timely manner, required
  • Basic proficiency in computer use, required
Pay Range: $22.02 - $27.07 Hourly
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

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