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Assistant Call Jobs in New York (NOW HIRING)

Elevare Branding

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

Nexxaworks

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

New

Nexxaworks

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

New

Riverbay Corporation

Sr. Property Manager

Bronx, NY · On-site

$80K - $90K/yr

Property staff including Junior Property Manager, Building Supervisor, Assistant Building Supervisor, Administrative Assistant, Call Center Representatives, Building Porters, Utility Person (Ratio 1 ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

  • Medical

  • Retirement

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

  • Medical

  • Retirement

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$17 - $20/hr

  • Medical

  • Retirement

  • PTO

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

  • Medical

  • Retirement

  • PTO

As a Call Center Representative, you will be the first point of contact for our patients. Your ... Staying up-to-date on company products, services, and policies to better assist customers.

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Showing results 21-40

All JobsCall JobsAssistant Call JobsAssistant Call Jobs in New York

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What cities in New York are hiring for Assistant Call jobs?

Cities in New York with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Supervisor

NORTH JERSEY FEDERAL CREDIT UNION, INC.

Paterson, NJ • On-site

$54K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Description

North Jersey Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative solutions to our community. We are committed to fostering a positive and collaborative work environment where employees can thrive and make a real difference.

We are seeking a dynamic and experienced Call Center Lead to join our team. In this fast-paced environment, you will play a crucial role in ensuring the efficient and effective operation of our call center, delivering outstanding member service, and driving team performance. You will be responsible for leading, coaching, and developing a team of call center representatives, ensuring adherence to quality standards, and achieving key performance metrics.


Job Role / Responsibilities:

Team Leadership & Development:

  • Supervise, mentor, and motivate call center staff to achieve individual and team performance goals.
  • Provide ongoing coaching, feedback, and training on policies, procedures, products, and services.
  • Conduct regular team meetings and individual performance reviews.
  • Foster a positive and collaborative team environment.

Call Monitoring & Quality Assurance:

  • Monitor and evaluate call center performance through daily and weekly call monitoring.
  • Ensure adherence to quality assurance standards and identify areas for improvement.
  • Provide constructive feedback to representatives to enhance call quality and member satisfaction.

Performance Management & Reporting:

  • Monitor and analyze call center metrics (e.g., call volume, average handle time, first call resolution) to identify trends and areas for improvement.
  • Prepare and present regular reports on team performance and key metrics.
  • Ensure staff understands their metrics and is working towards achieving goals.

Member Service & Problem Resolution:

  • Provide exceptional member service by answering inquiries, resolving complex problems, and processing transactions via phone and email.
  • Act as a point of escalation for complex member issues and ensure timely resolution.
  • Collaborate with other departments to resolve member issues and provide seamless service.

Account Opening Oversight:

  • Oversee and assist with the online account opening process, ensuring accuracy and efficiency.
  • Provide support and guidance to members regarding online account applications.
  • Ensure all regulations are being followed regarding the account opening process.

Cross-Selling & Product Knowledge:

  • Promote and cross-sell credit union products and services to meet member needs and achieve sales targets.
  • Maintain a thorough understanding of all credit union products and services.

Policy & Procedure Compliance:

  • Ensure adherence to all credit union policies, procedures, and regulatory requirements.
  • Stay up-to-date on industry trends and best practices.

Qualifications

What you will need to have:

  • At least 2 years of experience in a call center environment with individual goals.
  • At least 2 years in a leadership role with team goals.
  • High school degree or GED required.

What would be great to have:

  • Experience with RingCentral phone system.
  • At least 1 year of experience working in a financial institution.
  • Spanish speaking.

Credit Union Benefits

  • Medical/RX
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Vacation Time
  • Sick/Personal Time
  • Paid Holidays
  • Referral and Incentive Bonus Program
  • 401(k) with Company Match
  • Employee Discounts
  • Credit Union Membership and Discounts
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Training

Schedule

  • Monday to Friday
  • Weekend availability
  • In-Person position, not remote