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Assistant Call Jobs in New York (NOW HIRING)

Riverbay Corporation

Sr. Property Manager

Bronx, NY · On-site

$80K - $90K/yr

Property staff including Junior Property Manager, Building Supervisor, Assistant Building Supervisor, Administrative Assistant, Call Center Representatives, Building Porters, Utility Person (Ratio 1 ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY · On-site

$17 - $20/hr

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY · On-site

$17 - $20/hr

... better assist customers. Qualifications: To be successful in this role, you should have the ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

AppleOne

Call Center Representative

Carteret, NJ · Remote

$19/hr

... - Assist individuals and families with health care coverage applications, eligibility information, enrollment steps, and Marketplace-related questions. - Document all inquiries, updates, and call ...

TEKsystems

Call Center Representative

Manhattan, NY

$18/hr

Log information into Access Database Assist in the development of campaign themes to ensure the proper narrative is being communicated. Fast paced call center environment where you are expected to ...

JCCGCI

Call Center Representative

Brooklyn, NY · On-site

$24 - $26/hr

JCCGCI's Older Adult Transportation Program is looking for a Call Center Representative to join the ... Responsibilities include but are not limited to: * Assist in processing transportation program trip ...

TEKsystems

Call Center Representative

Manhattan, NY

$18/hr

Log information into Access Database Assist in the development of campaign themes to ensure the proper narrative is being communicated. Fast paced call center environment where you are expected to ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What cities in New York are hiring for Assistant Call jobs?

Cities in New York with the most Assistant Call job openings:

Assistant Call jobs near you

Sr. Property Manager

Riverbay Corporation

Bronx, NY • On-site

$80K - $90K/yr

Full-time

Re-posted 2 days ago

Job description

Essential Job Duties and Responsibilities: 

The Senior Property Manager provides daily oversight of a residential portfolio, ensuring that all assigned building assets are maintained to the highest standards. This role combines strategic leadership, operational excellence, and hands-on management to safeguard the financial health and physical condition of the properties while fostering a high-quality living experience for shareholders. 

Portfolio Oversight:

  • Oversee daily operations and management of:
    • 5 buildings & townhome cluster(s) ranging from 2,100 – 2,300 apartments.
    • Property staff including Junior Property Manager, Building Supervisor, Assistant Building Supervisor, Administrative Assistant, Call Center Representatives, Building Porters, Utility Person (Ratio 1:250 apartments), and painters.
  • Ensure the financial health and physical integrity of all properties within the assigned portfolio.
  • Oversee maintenance, capital projects, and long-term planning to protect and enhance building assets.
  • Maintain full regulatory adherence across all sites, including housing quality standards, safety codes, and legal guidelines.
  • Conduct joint inspections with municipal agencies, including HUD (NSPIRE), FDNY, Department of Health, and Department of Buildings.
  • Foster a collaborative and high-performing team culture through coaching, mentoring, and professional development.
  • Partner with the Director of Property Management to develop and execute strategic asset management plans.
  • Lead financial forecasting, budgeting, and long-term capital assessments to support organizational objectives.
  • Work closely with Skilled Trades, Exterminations, Finance, Procurement, Compliance, and Grounds teams to ensure seamless day-to-day operations.
  • Resolve escalated resident and property issues with professionalism, urgency, and a resident-centered approach.
  • Monitor and report on property performance metrics, including budgets, operational efficiency, and resident satisfaction, ensuring alignment with organizational goals.
  • Perform other duties and responsibilities as assigned.

Educational Requirements:

  • Bachelor’s degree in business administration, Real Estate, Property Management, or a related field required.
  • Master’s degree (MBA or related or relevant certifications (e.g., CPM, CCIM, NYS Real Estate Broker License), a plus 
  • Professional certifications such as Certified Property Manager (CPM), Residential Management Professional (RMP), RAM Certification or equivalent are a plus.

Work Experience and Minimum Requirements:

  • Minimum of 5-7 years in property leadership overseeing cross-functional teams and large-scale operations.
  • Minimum of 10 years’ Property Management and Residential experience.
  • Strong analytical and decision-making skills, with a history of effectively resolving complex property management, operational, and resident-related issues.
  • Communication and Collaboration: Exceptional written and verbal communication skills, with a proven ability to collaborate with internal departments, external partners, and regulatory agencies.
  • Proven track record of successfully negotiating contracts or leases, in a timely manner
  • Proven track record of strategic planning for large-scale, multifunctional operations
  • Working knowledge of NYC Building codes and regulations.

Testing:

  • Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements: 

  • Persons performing service in this position classification may routinely exert up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects. 
  • This type of work will involve regular walking or standing for extended periods of time. It may involve stooping or bending. 
  • Handling and working with various materials and objects are important aspects of this job.

Reasonable accommodation may be made to enable a person to perform the essential functions of the job.

***Riverbay Corporation is an Equal Opportunity/Affirmative Action Employer. ***