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Call Manager Jobs in New York (NOW HIRING)

TEKsystems

Unified Communications Engineer

Edison, NJ

$70 - $75/hr

Hands-on experience with Cisco Call Manager. * Experience with Cisco Voice solutions. * Working knowledge of UCCE (Unified Contact Center Enterprise). * Strong understanding of telephony and ...

Computer Futures

SharePoint Developer

Manhattan, NY · On-site

$54 - $70.50/hr

Responsibilities : • Develop Integration Methods for Cloud 9 Trader Voice Platform directly to In house Cisco Call Manager infrastructure. • Develops technical vision and roadmaps without ...

Wmeimg

Manager, Network Infrastructure

New York, NY

... Cisco Call Manager. It runs the network as a dependable service, works hand-in-hand with the cybersecurity function on security incident response and triage, and is the seat that finally puts ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities will include, but not be limited to the following: -Manage the Call Center and work together with Unit ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities will include, but not be limited to the following: - Manage the Call Center and work together with Unit ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities will include, but not be limited to the following: - Manage the Call Center and work together with Unit ...

Broadridge

Manager, Call Center

Edgewood, NY

Manage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts. * Respond to and resolve complex internal and external inquiries ...

Computer Futures

SharePoint Developer

New York, NY · On-site

$53.50 - $70/hr

Develop Integration Methods for Cloud 9 Trader Voice Platform directly to In house Cisco Call Manager infrastructure. Develops technical vision and roadmaps without supervision. Writes for ...

LIPAPRD

Manager Call Center Operations

Melville, NY · On-site

The Call Center Manager will collaborate with other teams to ensure proper staffing, budget management, and manage team projects as needed. Will also work closely with Customer Technology and Market ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ

$70K - $100K/yr

Call Center Manager (Onsite - Monroe, NJ)Position Summary Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical ...

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Call Manager information

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$32.3K

$69.8K

$119.8K

How much do call manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for call manager in New York is $69,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What are popular job titles related to Call Manager jobs in New York?

For Call Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in New York look for?

The top searched job categories for Call Manager jobs in New York are:

What cities in New York are hiring for Call Manager jobs?

Cities in New York with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $69,836 per year, or $33.6 per hour.

Manager, Telecommunications

New York, NY

The New York Public Library
Libraries and Archives • 1 - 5K employees

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about The New York Public Libraryexternal

Full-time

Re-posted 28 days ago

Job description

Description
Overview
The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library.  We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.

The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments.   The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.

Key Responsibilities
  • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
  • Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
  • Lead efforts to install and upgrade the voice systems to a common VoIP platform.
  • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
  • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
  • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
  • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
  • Maintain an accurate inventory of the voice system equipment and circuits.
  • Periodically reconcile telecom bills against active services to ensure proper billing.
  • Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.

Required Education, Experience & Skills
Required Education & Experience
  • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
  • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system
Required Skills
  • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
  • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems.  Strong knowledge of vectoring.
  • Familiarity with IX messaging or comparable messaging system.
  • Understanding of structured cable systems.
  • Available on-call after hours and weekends.
  • Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)

Preferred Qualifications
Preferred Qualifications
  • Relevant Avaya certifications preferred.  Cisco or Mitel certification acceptable

More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
Physical Duties
  • Limited physical effort is required
  • Light lifting required
  • Lifting up to 40 lbs. required
  • Requires travel within NYC

Physical Required?
No
Schedule
M-F 9-5, some flexibility
Weekends and nights as required.

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About New York Public Library

Sourced by ZipRecruiter

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations--including research and branch libraries--throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

Industry

Libraries and archives

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1895

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