ZipRecruiter

Log In

1

Call Manager Jobs in New York (NOW HIRING)

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Accurately log all call details, interactions, and customer information into the company's CRM system. * Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

Network Temp Inc

Call Center Representative

Manhattan, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

Collabera

Network Engineer

Middletown, NJ

Knowledge of Cisco/Avaya VoIP, Call manager IPT, PSTN, Proxy, DNS. * Knowledge of BDF, uCPE * Knowledge of NFV, VNF, SDN an asset. Additional Information For any questions please reach out to: Sanket ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Manage high volume calls from patients requiring scheduling of appointments/rescheduling of ...

IPsoft

Cisco UC Automation Engineer

New York, NY · On-site

Responsibilities Design and build automatons for Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection, UCCX and ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... Highly organized with the ability to prioritize projects and manage time effectively

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in New York

Call Manager information

See New York salary details

$32.3K

$69.8K

$119.8K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in New York is $69,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What are popular job titles related to Call Manager jobs in New York?

For Call Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in New York look for?

The top searched job categories for Call Manager jobs in New York are:

What cities in New York are hiring for Call Manager jobs?

Cities in New York with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,836 per year, or $33.6 per hour.

Call Center Agent

Talkishco

Jersey City, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Description

Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor

Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.

Key Responsibilities
Customer Support:

  • Handle inbound and outbound calls professionally and courteously.
  • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner.

Problem Solving:

  • Identify customer needs and clarify information by conducting thorough problem analysis.
  • Offer alternative solutions when necessary, aiming to achieve first-call resolution.

Communication:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Escalate unresolved issues to appropriate teams or departments.

Product Knowledge:

  • Develop a comprehensive understanding of the company's products, services, and policies.
  • Keep updated on any product or policy changes to ensure accurate information is shared with customers.

Documentation:

  • Accurately log all call details, interactions, and customer information into the company's CRM system.
  • Prepare reports or summaries of customer interactions and outcomes.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using computers, CRM software, and other call center tools.
  • Excellent problem-solving skills and patience.

Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.