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Call Associate Jobs in New York (NOW HIRING)

Trinity Technology Solutions

Call Center Agent

Brooklyn, NY · On-site

$15.75 - $20.75/hr

An associate degree or completion of 60 credits from an accredited college; or A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience in a ...

Ardent Health

Call Center Scheduler

Westwood, NJ · On-site

$20 - $26/hr

Associate degree or higher in a related field of study. * 1 Year of healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in New York?

The most popular types of Call jobs in New York are:

What cities in New York are hiring for Call Associate jobs?

Cities in New York with the most Call Associate job openings:

Call Associate jobs near you

Call Center Scheduler

Pascack Valley Medical Center

Westwood, NJ • On-site

$20 - $26/hr

Full-time

Medical, PTO

Re-posted 8 days ago

Job description

Overview

Join our team as a day shift, full-time, Central Scheduling Scheduler in Emerson, NJ. This role will be onsite.

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 
  • Learn more about thebenefits offeredfor this job. 

Get to Know Your Team: 

  • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities
  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

  • High School Diploma or GED equivalent.

  • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

  • Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

  • Associate degree or higher in a related field of study.
  • 1 Year of healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Qualifications:

Job Requirements:

  • High School Diploma or GED equivalent.

  • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

  • Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

  • Associate degree or higher in a related field of study.
  • 1 Year of healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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