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Call Associate Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Associate's degree or equivalent combination of education and experience. * Strong leadership and ... Deep understanding of call center tools, KPIs, and SLA management. * Effective conflict resolution ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Experience with call center tools and KPI/SLA management. * Conflict resolution and problem-solving ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Experience with call center tools and KPI/SLA management. * Conflict resolution and problem-solving ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Experience with call center tools and KPI/SLA management. * Conflict resolution and problem-solving ...

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Call Associate information

See Wichita, KS salary details

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$17

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How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Wichita, KS is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.08 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

Call Center Information Specialist 1

City of Wichita

Wichita, KS • On-site

$81K - $81K/yr

Other

Posted 3 days ago

New

City Of Wichita rating

8.7

Company rating: 8.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

177th of 856 rated public administrative organizations

Job description

Call Center Specialist for Public Works & Utilities

The Call Center Specialist for Public Works & Utilities plays a vital role in delivering exceptional customer service and accurate information to citizens regarding the Water Utility and other City departments. Reporting directly to the Call Center Supervisor, this position is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate, resources, institutional knowledge and directed training. The Specialist ensures efficient handling of inquiries, complaints, and service requests. This role requires a proactive approach to customer service, ensuring that citizens receive timely, clear, and accurate information. The Specialist's performance is closely monitored against set goals and is evaluated on a daily, weekly, monthly, and annual basis. This position represents the front line of communication between the City and its residents, requiring a high level of professionalism, empathy, and problem-solving abilities.

Workdays and Hours - Monday - Friday - 8:00am - 5:00pm Bargaining Unit: Service Employee's International (SEIU) Employees within the department or division shall be given first consideration Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.
Requirements of Work
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Knowledge of administration and clerical processes.
  • Excellent use of active listening, problem solving and analysis skills
  • Ability to use a computer to access, interpret, and record information.
  • Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
  • Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
  • Ability to communicate clearly and effectively, both orally and in writing.
  • Ability to provide excellent customer service.
  • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Experience and Training

Required Experience and Training High school Diploma One (1) year of experience in a call center providing customer service. One (1) year of experience managing and responding to a large volume of customer calls daily. Must be legally authorized to work in the United States without the need of a sponsorship. Attainment of passing scores on pre-employment tests:

  1. Call Center Customer Service Survey
  2. Call Center Customer Service Scenarios
  3. Call Center Math

Preferred Experience and Training Six (6) months of experience in a public utility or government-related call center. Familiarity with municipal water systems, utilities management, or city services. Proficiency with CRM (Customer Relationship Management) software and other call center technologies. Bilingual in Spanish.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

What City Of Wichita employees say

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