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Call Associate Jobs in El Paso, TX (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MDS Communications

Remote Call Center Associate

El Paso, TX · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MCI Careers

Call Center Training Instructor I

Las Cruces, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree and combination of education and relevant work experience * Exceptional ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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All JobsCall Associate JobsCall Associate Jobs in El Paso, TX

Call Associate information

See El Paso, TX salary details

$8

$17

$28

How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in El Paso, TX is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.27 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in El Paso, TX?

The most popular types of Call jobs in El Paso, TX are:

What cities near El Paso, TX are hiring for Call Associate jobs?

Cities near El Paso, TX with the most Call Associate job openings:

Call Associate jobs near you

Call Center Supervisor

Modaxo - Elovate

El Paso, TX • On-site

Full-time

Re-posted 7 hours ago

Job description

Job Summary:
Please enter your job advertisement. If you are using Workday recruitment this is what will be published on the website above the job description. This cannot be formatted with bullet points etc. so please use reader friendly paragraphs.
Job Description:
JOB DESCRIPTION
Call Center Supervisor
Department
Operations / Customer Support
Reports To
VP, Operations
Location
El Paso, TX
Travel
Minimal
FLSA Status
Exempt (Salaried)
Role Summary
The Call Center Supervisor supports the daily operation of Elovate's centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.
Responsibilities
Call Center Operations
  • Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
  • Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
  • Support schedule adherence and notify management of coverage risks or volume anomalies.
  • Enforce established standard operating procedures and escalation paths.
  • Act as a first-level escalation point for complex or sensitive customer and client contacts.
  • Ensure team compliance with client contracts, program requirements, and applicable regulations.
Help Desk & Client Support (Tier 1 / Tier 2)
  • Oversee intake, triage, and resolution of Tier 1 support requests.
  • Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
  • Track ticket status and aging, following up to prevent SLA breaches.
  • Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
  • Communicate status updates to management on high-priority or at-risk issues.
Team Supervision & Coaching
  • Provide daily guidance, support, and direction to assigned associates.
  • Conduct routine coaching, side-by-sides, and quality feedback sessions.
  • Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
  • Assist with onboarding and training of new hires.
  • Escalate performance, attendance, or conduct concerns to management and HR as needed.
Quality Assurance & Performance Monitoring
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Ensure associates follow quality and documentation standards consistently.
  • Support calibration efforts and adoption of quality initiatives.
Reporting & Communication
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Contribute to supplying call center and help desk performance analysis reports.
  • Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
  • Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
  • Document notable incidents, client concerns, or repeat issues.
  • Contribute to operational discussions with data and frontline insights.
Continuous Improvement
  • Contribute to cross-functional initiatives that improve customer and client experience.
  • Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
  • Identify recurring issues or workflow inefficiencies and recommend improvements.
  • Support and contribute to rollout of new processes, tools, or program requirements.
  • Reinforce adoption of best practices and procedural updates with the team.

Requirements
  • 2-4 years of experience in a call center or customer support environment.
  • Prior experience in a lead, senior associate, or supervisory role preferred.
  • Strong working knowledge of call center metrics, SLAs, and quality standards.
  • Demonstrated coaching and people-leadership skills.
  • Ability to manage multiple priorities in a fast-paced, performance-driven environment.
  • Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
  • Strong communication, documentation, and problem-solving skills.

Nice to Haves
  • Experience supervising Tier 1-2 support teams or customer help desks.
  • Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
  • Familiarity with escalation frameworks and incident management.
  • Experience supporting multi-program or multi-site operations.
  • Familiarity with citation management systems or payment processing platforms.

AI & Technology
Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.
  • Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
  • Reinforce team adherence to AI usage standards and escalation guidelines.
  • Provide feedback to management on AI tools' effectiveness and improvement opportunities.
  • Provide feedback to management on AI Tools' effectiveness and improvement opportunities.

About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions - covering speed, red light, school zone, and work zone safety - designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type:
Regular
Number of Openings Available:
1

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