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Call Associate Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

MCI Careers

Call Center Operations Manager

Wichita, KS

$50K - $60K/yr

Associate's degree or equivalent combination of education and experience. * Strong leadership and ... Deep understanding of call center tools, KPIs, and SLA management. * Effective conflict resolution ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

Associate's degree or equivalent combination of education and experience. * Strong interpersonal ... Experience with call center tools and KPI/SLA management. * Conflict resolution and problem-solving ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Kansas?

The most popular types of Call jobs in Kansas are:

What cities in Kansas are hiring for Call Associate jobs?

Cities in Kansas with the most Call Associate job openings:

Call Associate jobs near you

CALL CENTER ASSOCIATE

Salina Regional Health Center

Salina, KS • On-site

Other

Re-posted 4 days ago

Salina Regional Health Center rating

7.2

Company rating: 7.2 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

430th of 1,060 rated hospitals

Job description

  • POSITION SUMMARY
    • Position Summary:
      • Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine information, on-call schedule information, monitors alarms, pages codes and directs calls to appropriate areas for all campuses. Responsible for answering calls to the main number at SRHC as well as the SRHC Physician Exchange. Also responsible for proper administration of radio paging and alarm notification for multiple campuses.
  • POSITION QUALIFICATIONS
    • Minimum Education
      • High School or equivalent; Must be 18 years old
    • Minimum Experience
      • Must pass typing test at 35 wpm or more
    • Required Registration/License/Certification
      • None

What Salina Regional Health Center employees say

Pay

Benefits

Hours and flexibility

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