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How much do call coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a call coordinator?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

How does a call coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are the key skills and qualifications needed to thrive as a call coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

Can I work in a call center without experience?

Call coordinator roles in call centers often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start, with more advanced skills developed over time.

What does a call coordinator do?

A call coordinator manages and directs incoming and outgoing calls within an organization, ensuring effective communication between clients, staff, and departments. They often use phone systems or customer management software and may handle scheduling, message taking, and issue escalation to support smooth operations.
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Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Outbound Call Coordinator - Builder Relations

Park Place Finance, LLC

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

The Outbound Call Coordinator is responsible for generating new builder relationships and creating financing opportunities by proactively identifying, contacting, and qualifying prospective builder clients. Working from our Austin office, this person will make consistent outbound calls to prospective and existing builder contacts to set qualified call and in-person meeting appointments for our Outside Territory Managers. This is a phone-first, relationship-building role that fuels the pipeline for our field sales team — it does not involve loan origination, processing, or underwriting.

Key Responsibilities:

  • Make daily outbound calls (supplemented by email, text messaging, and social media outreach) to prospective builders to discuss project funding needs and financing opportunities
  • Identify and qualify prospective builders that meet Park Place Finance's target client profile
  • Schedule qualified calls and in-person meetings for the assigned Outside Territory Manager
  • Prepare each meeting so the Outside Territory Manager arrives fully equipped, including:
    • Company and builder background
    • Current and upcoming projects
    • Potential financing opportunities
    • CRM history and notes
    • Meeting objectives and talking points
  • Conduct timely follow-up with prospective builders after meetings to maintain engagement and advance the relationship
  • Continue nurturing builder relationships until a qualified financing opportunity is created and handed off
  • Maintain accurate, detailed records in the Company's CRM, including all communications, meeting notes, and next steps
  • Maintain a consistent pipeline of qualified prospects to keep each Outside Territory Manager's meeting calendar full.
  • Collaborate with Outside Territory Managers and other internal departments to support the successful development of new builder relationships

Requirements

  • 7-10 years' experience working with builders, construction lending, or fix-and-flip / bridge loan products required
  • Demonstrated success in an outbound calling, appointment-setting, inside sales, or business development role
  • Strong phone presence with the ability to quickly build rapport and qualify prospects
  • Excellent organizational skills and comfort managing a high-volume, detail-oriented lead pipeline
  • Working knowledge of CRM systems (e.g., HubSpot) for tracking communications and next steps
  • Self-motivated, target-driven, and comfortable with daily outbound call volume
  • Ability to work full-time from our Austin, TX office

Benefits

This is a full-time, in-office position based in Austin, TX, offering a base salary plus performance-based bonus tied to qualified appointments set and pipeline conversion. Salary based on experience.

Why Join Park Place Finance?

At Park Place Finance, we invest just as much in our people as we do in our borrowers. If you're ready to accelerate your earning potential, sharpen your skills, and thrive in a high-performance, entrepreneurial environment—this is where you belong.

  • Best-in-Class Training
  • Uncapped Earning Potential & Competitive Compensation Package
  • 100% Company-Paid Health Insurance (Medical, Dental, & Vision)
  • Retirement with a 4% Match
  • In-Office Gym
  • Additional Perks & a culture that celebrates your hustle and ambition