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Call Coordinator Jobs (NOW HIRING)

Performance Foodservice

VT · On-site

$21/hr

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location ...

Ohio State University

$16.75 - $20.25/hr

Pharmacy Technician - Refill Call Coordinator Department:Retail Rx | OSU Specialty Pharmacy Ackerman Scope of Position Under the direction of a pharmacist and in coordination with other technicians ...

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Call Coordinator information

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$11

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$44

How much do call coordinator jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

How does a Call Coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are Call Coordinators?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

What are the key skills and qualifications needed to thrive as a Call Coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

More about Call Coordinator jobs
What cities are hiring for Call Coordinator jobs? Cities with the most Call Coordinator job openings:
What are the most commonly searched types of Call jobs? The most popular types of Call jobs are:
What states have the most Call Coordinator jobs? States with the most job openings for Call Coordinator jobs include:
Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Will Call Order Selector

Will Call Order Selector

Performance Foodservice

Essex, VT • On-site

$21/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Performance Food Group rating

7.1

Company rating: 7.1 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

25th of 48 rated food wholesalers

Job description

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary:
The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.
Position Summary:
  • Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
  • Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
  • Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
  • Communicate with customers, vendors and company personnel in a positive and proactive manner.
  • Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
  • Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
  • Performs other related duties as assigned.

Qualifications:

High School graduate/GED
6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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