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Call Coordinator Jobs in Minnesota (NOW HIRING)

Newport Healthcare

Admissions Coordinator

Minneapolis, MN · On-site

$22 - $28/hr

Facilitating an easy and supported process for clients and families, from the first call through ... teams, including coordinating internal admissions communications * Completing all necessary ...

New

PrairieCare

Admissions Coordinator

Brooklyn Park, MN · On-site

$22 - $28/hr

Facilitating an easy and supported process for clients and families, from the first call through ... teams, including coordinating internal admissions communications * Completing all necessary ...

Alpine Home Health

Staffing Coordinator

Saint Paul, MN · On-site

$20 - $22/hr

Staffing Coordinator Position Summary The Staffing Coordinator is responsible for coordinating ... This role manages scheduling operations, responds to call-offs, supports new hire staffing ...

Alpine Home Health

Staffing Coordinator

Saint Paul, MN · On-site

$20 - $22/hr

This role manages scheduling operations, responds to call-offs, supports new hire staffing ... The Staffing Coordinator exercises independent judgment in real-time staffing situations while ...

Starkey Inc

Clinical Scheduling Coordinator

Glencoe, MN · On-site

$18 - $22.75/hr

The coordinator is responsible for creating a positive first impression and providing a quality ... Previous call center experience preferred. Office/Administrative experience preferred. Knowledge ...

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TEKsystems

Real Time Coordinator

Hopkins, MN · Remote

$25 - $32/hr

Real-Time Coordinator (Workforce Management) Location: Remote (Select U.S. States) or Hybrid ... Analyze call center performance and make real-time adjustments to support service levels. * Track ...

New

TEKsystems

Real Time Coordinator

Hopkins, MN · Remote

$25 - $32/hr

Real-Time Coordinator (Workforce Management) Location: Remote (Select U.S. States) or Hybrid ... Analyze call center performance and make real-time adjustments to support service levels. * Track ...

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Call Coordinator information

See Minnesota salary details

$10

$22

$43

How much do call coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call coordinator in Minnesota is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $25.43 per hour, depending on experience, location, and employer.

What is a call coordinator?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

How does a call coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are the key skills and qualifications needed to thrive as a call coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

Can I work in a call center without experience?

Call coordinator roles in call centers often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start, with more advanced skills developed over time.

What does a call coordinator do?

A call coordinator manages and directs incoming and outgoing calls within an organization, ensuring effective communication between clients, staff, and departments. They often use phone systems or customer management software and may handle scheduling, message taking, and issue escalation to support smooth operations.

What are the most commonly searched types of Call jobs in Minnesota?

The most popular types of Call jobs in Minnesota are:

Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in Minnesota as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 10% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,505 per year, or $22.8 per hour.

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 28 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week