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$44

How much do call coordinator jobs pay per hour?

As of May 29, 2026, the average hourly pay for call coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

How does a Call Coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are Call Coordinators?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

More about Call Coordinator jobs
What cities are hiring for Call Coordinator jobs? Cities with the most Call Coordinator job openings:
What are the most commonly searched types of Call jobs? The most popular types of Call jobs are:
What states have the most Call Coordinator jobs? States with the most job openings for Call Coordinator jobs include:
Call Coordinator jobs near you
Administrative & Office Coordinator

Administrative & Office Coordinator

First Call

White House, TN • On-site

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Administrative & Office Coordinator

Hybrid – White House, TN

**We're targeting a start date between June 1 and June 30 for this role. The exact start date will be confirmed with the selected candidate as we finalize the opening of our new office.**

Company Overview:

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL – First Notice of Loss) to any other incident that needs attention (FNOI – First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients.

About the Role:

We're seeking a highly organized and proactive Administrative & Office Coordinator to support senior leadership and ensure the seamless execution of daily office operations.

This role sits at the center of our organization; balancing executive support, office coordination, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and takes ownership of keeping operations running smoothly.

This position offers a hybrid work model, with an expectation of at least three (3) days per week in the office, with additional in-office presence as needed based on business priorities.

Why You'll Love This Role:

  • Direct partnership with executive leadership
  • Opportunity to build structure and improve processes
  • Diverse responsibilities with meaningful ownership

What You'll Be Doing:

Executive & Administrative Support

  • Manage calendars, scheduling, and communications for senior leadership
  • Prepare presentations, reports, and internal documentation
  • Coordinate meetings, including logistics, materials, and catering
  • Arrange travel, including flights, accommodations, and itineraries
  • Support company events and client visits
  • Provide administrative support across departments

Office Operations

  • Oversee day-to-day office functionality and organization
  • Manage mail, packages, and office supply inventory
  • Coordinate with vendors to maintain a clean, safe, and efficient workspace

Reporting & Cross-Functional Support

  • Pull and organize reports from Monday.com
  • Identify opportunities to improve processes and efficiency

Who You Are:

  • Highly organized with exceptional attention to detail
  • Proactive and solutions-oriented with strong follow-through
  • Able to manage competing priorities with a sense of urgency
  • Professional and trustworthy with confidential information
  • Comfortable working independently and across teams

What You Bring:

  • High School Diploma or GED required
  • Previous experience in administrative support, office coordination, or similar role preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with CRM systems or Monday.com is a plus
  • Strong written and verbal communication skills

What We Offer:

  • Competitive compensation
  • Paid time off and company holidays
  • Medical, FSA, Dependent Care & Employee Assistance Program (EAP): Eligible on the 1st day of the month following hire
  • Ancillary Benefits (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Telemedicine, Long- & Short-Term Disability, SavvyFI College Savings): Eligible on the 1st day of the month after 60 days of employment
  • 401K: Eligible after 6 months
  • PTO: Eligible after 90 days

Ready to Join Our Team?

If you take pride in creating structure, supporting leadership, and driving operational efficiency, we'd love to hear from you.

Apply today and be a key part of the team at First Call Claims Solutions!