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Call Manager Jobs in Closter, NJ (NOW HIRING)

Computer Futures

SharePoint Developer

Manhattan, NY · On-site

$54 - $70.50/hr

Responsibilities : • Develop Integration Methods for Cloud 9 Trader Voice Platform directly to In house Cisco Call Manager infrastructure. • Develops technical vision and roadmaps without ...

Computer Futures

SharePoint Developer

New York, NY

$53.50 - $70/hr

Develop Integration Methods for Cloud 9 Trader Voice Platform directly to In house Cisco Call Manager infrastructure. Develops technical vision and roadmaps without supervision. Writes for ...

Sodexo

Transport and Call Center Manager

Montclair, NJ · On-site

Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside Medical Center is a 365 bed community hospital in Montclair NJ.

Sodexo

Transport and Call Center Manager

Montclair, NJ · On-site

Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside Medical Center is a 365 bed community hospital in Montclair NJ.

Sodexo

Transport and Call Center Manager

Montclair, NJ · On-site

$77K - $100K/yr

Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside Medical Center is a 365 bed community hospital in Montclair NJ.

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs * Performs other duties as may be assigned by the Call Center Supervisor or Management Job ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

... managing scheduling to meet call volume demands and minimize hold times and missed contacts -Review efficiency reports and call center metrics, identifying trends and implementing improvements to ...

Talkishco

Call Center Agent

Jersey City, NJ

Accurately log all call details, interactions, and customer information into the company's CRM system. * Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Manage high volume calls from patients requiring scheduling of appointments/rescheduling of ...

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Call Manager information

See Closter, NJ salary details

$30.6K

$66.1K

$113.4K

How much do call manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call manager in Closter, NJ is $66,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
Call Manager jobs near you
Infographic showing various Call Manager job openings in Closter, NJ as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,112 per year, or $31.8 per hour.

Resident Service Support Specialist (RS3) - Call Manager

The Copper River Family of Companies

New York, NY

Full-time

Posted 5 days ago

Job description

Coho Technology Solutions is seeking a highly skilled Resident Service Support Specialist (RS3) – Call Manager to provide dedicated, onsite technical support at MCAS Iwakuni, Iwakuni, Japan. This position is responsible for the administration, maintenance, troubleshooting, and optimization of voice communication systems and related Information Technology (IT) infrastructure.

The Resident Service Support Specialist will provide technical assistance to end users, maintain Cisco Unified Communications Manager (CUCM) environments, troubleshoot VoIP and network-related issues, support hardware and software systems, and assist with system changes and upgrades. The ideal candidate is a proactive problem-solver with strong technical expertise, excellent customer service skills, and the ability to maintain reliable IT and voice communication services in a mission-focused environment.

Responsibilities (include but are not limited to):

Call Manager and Voice Communications

  • Configure, administer, monitor, and maintain Cisco Unified Communications Manager (CUCM) and related voice communication systems.
  • Manage and integrate CUCM with Cisco IP phones, Webex, gateways, and other related hardware and services.
  • Troubleshoot and resolve issues involving VoIP systems, call routing, voicemail, user accounts, and related telephony services.
  • Configure and manage features such as auto-attendants, call queues, conferencing, call forwarding, and system integrations.
  • Generate and analyze CUCM Call Detail Records (CDRs) and system performance reports to identify trends and recurring issues.
  • Provide user support and training on CUCM features, voicemail, softphones, conferencing, and other voice communication capabilities.

Technical Support and System Administration

  • Provide first-line technical support for hardware, software, network, and system-related issues.
  • Respond to and resolve support requests submitted by phone, email, ticketing systems, or in person.
  • Troubleshoot system errors and implement appropriate solutions to minimize service interruptions and downtime.
  • Escalate unresolved or complex issues to Cisco Technical Assistance Center (TAC), third-party vendors, or other appropriate support resources.
  • Monitor and maintain IT systems, including servers, workstations, network equipment, and related infrastructure.
  • Perform system updates, patches, backups, and other maintenance activities to support system integrity and reliability.

Hardware and Software Management

  • Install, configure, maintain, and troubleshoot hardware and software systems.
  • Maintain accurate inventories of IT assets and support timely procurement and replacement of equipment.
  • Coordinate with vendors regarding equipment repairs, firmware updates, maintenance activities, and planned system upgrades.
  • Develop and maintain user-friendly technical documentation and guides for common IT and telephony processes.

Network Administration

  • Monitor network performance and troubleshoot connectivity issues.
  • Assist with the administration and maintenance of wired and wireless network infrastructure.
  • Support troubleshooting related to firewalls, Virtual Private Networks (VPNs), and other network security technologies.
  • Apply knowledge of network protocols and technologies to diagnose and resolve connectivity and communications issues.

Incident Reporting, Documentation, and Change Management

  • Maintain detailed records of incidents, troubleshooting activities, resolutions, system changes, and maintenance actions.
  • Participate in audits and support compliance with applicable organizational IT policies and security protocols.
  • Participate in planning and implementing system changes while minimizing disruption to business operations.
  • Evaluate the potential impact of proposed changes to systems, processes, and user workflows.
  • Develop and execute change management plans, including communication strategies, training activities, and performance measures.
  • Maintain documentation of changes, including risk assessments, testing results, implementation activities, and post-implementation reviews.
  • Collaborate with stakeholders to gather input and support the successful adoption of new technologies and processes.

Essential Job Qualifications and Requirements:

  • Security Clearance:
    • Active Secret Clearance required
  • Education and Certifications:
    • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
    • CCNP-Collaboration, Certifications compliant with DOD 8140.03M
  • Required Experience:
    • Minimum of three (3) years of experience in technical support, IT system administration, network administration, or a related field
    • Demonstrated experience configuring, administering, and troubleshooting Cisco Unified Communications Manager (CUCM)
    • Experience supporting operating systems such as Windows, macOS, and/or Linux
  • Demonstrated Knowledge and Skills:
    • In-depth knowledge of analog telephone systems, Plain Old Telephone Service (POTS), Session Initiation Protocol (SIP), Primary Rate Interface (PRI)/T1 circuits, and legacy telephony systems
    • Demonstrated expertise in administering and troubleshooting Cisco Unified Communications Manager (CUCM), including VoIP systems, call routing, voicemail, and telephony services
    • Knowledge of Cisco IP phones, Webex, gateways, and related voice communication hardware and services
    • Knowledge of networking protocols and technologies, including SIP, H.323, VLANs, firewalls, VPNs, and related network infrastructure
    • Experience administering, troubleshooting, and maintaining wired and wireless network environments
    • Experience installing, configuring, maintaining, and troubleshooting IT hardware, software, servers, workstations, and related systems.
    • Knowledge of system patching, software updates, backups, and routine maintenance procedures
    • Experience managing IT asset inventories and maintaining accurate equipment and system records
    • Ability to document incidents, troubleshooting activities, system changes, resolutions, and technical procedures
    • Experience generating and analyzing CUCM Call Detail Records (CDRs) and system performance data to identify trends and recurring issues
    • Knowledge of change management processes, including risk assessments, testing, implementation, stakeholder communications, and post-implementation reviews
    • Knowledge of end-user training, technical documentation development, IT security policies, and system compliance requirements
  • Work Environment:
    • Occasional work outside of normal business hours may be required to support system outages, maintenance activities, or mission requirements
    • May involve lifting or moving IT equipment
Position Pay Range
$120,000—$150,000 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River's Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.