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Call Manager Jobs in Somers Point, NJ (NOW HIRING)

Domino's

General Manager

NJ · On-site

Qualifications Previous General Manager Food Service appreciated but not required Positive Up Beat Attitude Ability to multi task Ability to complete basic math Ability to Email, Text, Call and SPEAK ...

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Call Manager information

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$30K

$65K

$111.5K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Somers Point, NJ is $65,008.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What cities near Somers Point, NJ are hiring for Call Manager jobs?

Cities near Somers Point, NJ with the most Call Manager job openings:

Call Manager jobs near you

Reservations/Call Center Representative - Full Time

Ocean Casino Resort

Atlantic City, NJ • On-site

$16 - $20/hr

Other

Re-posted 6 days ago

Ocean Casino Resort rating

8.4

Company rating: 8.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

17th of 164 rated casinos

Job description

Ocean Casino Resort Reservations/Call Center Representative

The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.

Position Responsibilities:

  • Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events, transportation and entertainment reservations.
  • Responding to inbound customer e-mail inquiries, using methods and verbiage defined by management
  • Always leading the call without failing to listen to the voice of the customer
  • Ensuring that customer requests for reservations and other services are met and confirmed; within the guidelines established by management
  • Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
  • Presenting, at all times, a positive view of the Ocean Casino Resort when interacting with customers and fellow employees
  • Escalating difficult and complex situations to Call Center Supervisors as they arise
  • Provide Call Center Supervisors with important observations pulled from many customer interactions, offering suggestions to improve process, product or service offerings
  • Performs all other related and compatible duties as assigned

Essential Functions:

  • Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions over the telephone in a fast paced, sales-oriented environment
  • Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
  • Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required)

What Ocean Casino Resort employees say

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