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Call Manager Jobs in Ohio (NOW HIRING)

P.E.A.C.H. Teams

Call By Call Manager

Dayton, OH

$60K - $70K/yr

Are you an expert manager? Do you want to take your career to the next level ? Would you like to ... If you feel that you would be right for this Call By Call Manager job, please fill out our initial ...

P.E.A.C.H. Teams

Call By Call Manager

Dayton, OH · On-site

$60K - $70K/yr

Are you an expert manager? Do you want to take your career to the next level ? Would you like to ... If you feel that you would be right for this Call By Call Manager job, please fill out our initial ...

Aep

Senior Voice Engineer

Gahanna, OH · On-site

$98.99K - $128.69K/yr

Strongknowledgeand experience withCisco Unified Call Manager * GoodexperiencewithimplementingMicrosoft Teams Voice/ Calling * Goodknowledge and experience with SBCtechnologies(Oracle) * Strong ...

Call Management Resources

Sales Executive

Columbus, OH · On-site

Executive Sales Position Summary Personnel in the Executive Sales Position at Call Management Resources focus on identifying key decision makers inside of different organizations and developing a ...

Call Management Resources

Sales Executive

Columbus, OH · On-site +1

Executive Sales Position Summary Personnel in the Executive Sales Position at Call Management Resources focus on identifying key decision makers inside of different organizations and developing a ...

Hocking College

Call Center Analyst

Nelsonville, OH

Develop, maintain, and manage Key Performance Indicators (KPIs) including: o Average Handle Time (AHT) o First Call Resolution (FCR) o Customer Satisfaction Score (CSAT) o Service Level Agreements ...

Rokky Brands

Call Center Analyst

Nelsonville, OH · On-site

Develop, maintain, and manage Key Performance Indicators (KPIs) including: o Average Handle Time (AHT) o First Call Resolution (FCR) o Customer Satisfaction Score (CSAT) o Service Level Agreements ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles ...

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Call Manager information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Ohio? The most popular types of Call jobs in Ohio are:
What are popular job titles related to Call Manager jobs in Ohio? For Call Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Ohio look for? The top searched job categories for Call Manager jobs in Ohio are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Ohio as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 62% Full Time, 34% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call By Call Manager

P.E.A.C.H. Teams

Dayton, OH

$60K - $70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you'll help our company grow and thrive.

  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Drive Sales and Installation Productivity to meet daily targets
  • Ensure Daily KPIs are achieved
  • Set policies and processes
  • Ensure employees work productively and develop professionally
  • Oversee training of new employees
  • Prepare regular reports for upper management

Requirements

  • Proven experience as an Operations Manager or similar executive role
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability
  • Excellent communication skills
  • Outstanding organizational and leadership skills
  • Problem-solving aptitude

Benefits

Job Type: Full-time

Pay: $60,000.00 - $70,000 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?*

If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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