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Call Manager Jobs in Ohio (NOW HIRING)

Tata Consultancy Service Limited

Voice Engineer

Gahanna, OH · On-site

$105K - $115K/yr

Must Have Technical/Functional Skills • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...

3B Staffing LLC

Voice Engineer

Columbus, OH · On-site

Strong knowledge and experience with Cisco Unified Call Manager * Good knowledge and experience with SBC technologies (Oracle) * Strong understanding of call recording systems (Nice) * Strong E911 ...

3B Staffing LLC

Voice Engineer

Columbus, OH · On-site

Strong knowledge and experience with Cisco Unified Call Manager * Good knowledge and experience with SBC technologies (Oracle) * Strong understanding of call recording systems (Nice) * Strong E911 ...

Call Management Resources

Sales Executive

Columbus, OH · On-site +1

Executive Sales Position Summary Personnel in the Executive Sales Position at Call Management Resources focus on identifying key decision makers inside of different organizations and developing a ...

Call Management Resources

Sales Executive

Columbus, OH · On-site

Executive Sales Position Summary Personnel in the Executive Sales Position at Call Management Resources focus on identifying key decision makers inside of different organizations and developing a ...

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Call Manager information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What are popular job titles related to Call Manager jobs in Ohio?

For Call Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Ohio look for?

The top searched job categories for Call Manager jobs in Ohio are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

VOIP Engineer_Cisco Call Manager exp

360 IT Professionals

Columbus, OH • On-site

Contractor

Re-posted 21 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.


Job Description

We are looking to fill a position for Voip engineer in Columbus OH.

Qualifications

Mandatory Requirements/Time

4 year college degree or equivalent technical study.

4 years' of relevant experience.

Hands-on VoIP and Telecomm experience.

Desired Skills/Time

Additional Information

In person interview is acceptable

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