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Assistant Call Jobs in Ohio (NOW HIRING)

Blue Star Partners LLC

Billing Coordinator

Columbus, OH · On-site

$20 - $25/hr

Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries. Process Monitoring & Performance * Monitor assigned workloads and ensure all ...

Blue Star Partners LLC

Billing Coordinator

Columbus, OH

$20 - $25/hr

Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries. Process Monitoring & Performance * Monitor assigned workloads and ensure all ...

Blue Star Partners

Billing Coordinator

Columbus, OH · On-site +1

$20 - $25/hr

Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries. Process Monitoring & Performance * Monitor assigned workloads and ensure all ...

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

Nexxaworks

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

Elevare Branding

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

New

Nexxaworks

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries ... Basic computer proficiency, including Microsoft Office and call center systems. * Ability to ...

New

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Take messages or transfer callers to voicemail when necessary. * Assist clients and drivers with ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What cities in Ohio are hiring for Assistant Call jobs?

Cities in Ohio with the most Assistant Call job openings:

Assistant Call jobs near you

Nutrition Assistant - Call Center

Cleveland Clinic

Akron, OH

$14.75 - $20/hr

Full-time

Re-posted 18 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 910 frontline employees who took The Breakroom Quiz

350th of 887 rated healthcare providers

Job description

USW Bid Period: 02/06/26 - 02/13/26

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families.

Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you willbe responsible forassistingpatients with their meal selections based on their approved dietary ordersover the phone,within a call center environment.You willintake calls from patients for breakfast,lunch,anddinner as well asverify and enter orders into our dietary menu system. Maintaining communication between care units and patientsregardingnutrition and dietetics to ensure mealaccuracyis extremelyimportantin this role.Your efforts can leave a positive impression on patients and their families every day.

Acaregiver in this position worksdays from10:00AM -6:30PM, including every other weekend and holiday.

A caregiver who excels in this role will:

  • Deliver and pick up menus from patients and units.

  • Explain the meal selection process to new patients andassistwith menu selections.

  • Obtain patient preferences,dislikesand other information to ensure quality food delivery to patients.

  • Assistpatientswith menu selection either over the phone or in person to verify meal selectionsbased on established schedule or asrequired.

  • Offer various food options based on patients' diet orders and availability fromthe kitchen.

  • Enter theappropriate informationintoa hand-held system or computer.

  • Review entriesfor proper adherence to dietary orders.

  • Follow-upwith patients if menu selections appear incomplete or insufficient.

  • Handle a large volume of inbound patient callsin a timely manner.

  • Collect andprocesspatient meal selections efficiently using the CBORD system.

  • Ensure patient safety and accuracy byutilizingtwo patient identifiers during all
    communications.

  • Escalate critical issues to management promptly to ensure resolution andmaintainefficiency.

  • Ensure prompt response to requests for service and follow up if delays or product availability problems areidentified.

  • Update patient lists to verify meal selections or diet order changes.

  • Check trays for accuracy prior to meals being delivered to patients.

  • Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, notechangesand verify with a Registered Dietitian if necessary.

  • Provide excellent service to others by monitoring computer messages, following through on all requests, notifying theappropriate caregivers, answering the phone, following up onmessagesand acting to remedy complaints.

  • Perform various clerical duties, run lists andworksheetsand distribute to staff andassistwith inventory and storage of menus and other items.

  • Prepare items for unit orders, stock supplies,fillorders from inventory
    with proper documentation for charging and adhere to order amounts and standard stock levels.

Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or GED

  • Ability to understand dietary terms and information

  • Proficiencyin the use of basic computer software applications

Preferred qualifications for the ideal future caregiver include:

  • Six months of dietary experience

Physical Requirements:

  • Must be able to lift 30 lbs or more.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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