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Assistant Call Jobs in Ohio (NOW HIRING)

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

Catch Vibe Voice

Call Center Agent

Cincinnati, OH · On-site

Catch Vibe Voice is seeking a professional and personable Call Center Agent to join our Cincinnati ... Handle inbound and outbound customer calls professionally and efficiently. * Assist customers with ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$31K - $35K/yr

Catch Vibe Voice is seeking a professional and personable Call Center Agent to join our Cincinnati ... Handle inbound and outbound customer calls professionally and efficiently. * Assist customers with ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$31K - $35K/yr

Catch Vibe Voice is seeking a professional and personable Call Center Agent to join our Cincinnati ... Handle inbound and outbound customer calls professionally and efficiently. * Assist customers with ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What cities in Ohio are hiring for Assistant Call jobs?

Cities in Ohio with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Representative

LHH US

Cincinnati, OH

$19 - $20/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Answer inbound customer calls professionally and efficiently.

  • Assist customers with account questions, service requests, billing inquiries, and scheduling needs.

  • Accurately document customer interactions and updates within company systems.

Job description

Call Center Representative
LHH Recruitment Solutions is partnering with our client to hire a Call Center Representative for a contract-to-hire opportunity in Cincinnati, Ohio. This is a fully onsite position to start, with the potential to transition to a remote schedule after approximately six months of successful permanent employment.
Location: Cincinnati, OH (Onsite)
Schedule: Monday-Friday, 7:50 AM - 5:00 PM
Pay: $19.00-$20.00 per hour
Employment Type: Contract-to-Hire
As a Call Center Representative, you will serve as the first point of contact for customers, assisting with service-related questions, account inquiries, billing concerns, scheduling requests, and issue resolution. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and can provide exceptional customer service over the phone.
Responsibilities
  • Answer a high volume of inbound customer calls professionally and efficiently
  • Assist customers with account questions, service requests, billing inquiries, and scheduling needs
  • Accurately document customer interactions and updates within company systems
  • Explain services, policies, procedures, and account information clearly
  • Research and resolve customer concerns while providing excellent service
  • Partner with internal departments to ensure timely resolution of customer requests
  • Meet established productivity, attendance, and quality standards
Qualifications
  • Previous call center or customer service experience required
  • Strong communication and active listening skills
  • Ability to manage multiple tasks while navigating various computer systems
  • Comfortable working in a fast-paced, high-volume call center environment
  • Detail-oriented with strong problem-solving abilities
  • Dependable with excellent attendance and professionalism
Preferred Qualifications
  • Experience in a service-based, utility, transportation, or logistics environment
  • Background handling billing inquiries or account resolution
  • Familiarity with CRM platforms or customer service software
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
Pay Details: $19.00 to $20.00 per hour
Search managed by: Bianca Kimble
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About LHH

Sourced by ZipRecruiter

LHH Recruitment Solutions is a division of the Adecco Group, the world's leading HR Solutions provider and the 7th best workplace in the world. We are an industry leader in temporary and permanent recruitment within accounting and finance. We work with premier clients, from small businesses to Global Fortune 500 companies, and we know that every opening is more than a job, and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right Solutions gives clients and candidates the right fit to succeed. We are an evolving organization and take pride in a culture of trust, where we celebrate diversity, equality and inclusion. We always put our people first, drive a growth mindset and foster a collective spirit. We understand that talent and potential come from every section of society, regardless of gender, race, age, or physical ability. At the Adecco Group, we are committed to making the future work for everyone!

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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