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Assistant Call Jobs in Ohio (NOW HIRING)

Midwest Vision Partners

Call Center Representative

Toledo, OH · On-site

$14.75 - $18.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Contact patients who have not responded to appointment reminders and proactively assist with ...

Midwest Vision Partners

Call Center Representative

Avon, OH · On-site

$14.50 - $18/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Contact patients who have not responded to appointment reminders and proactively assist with ...

Collabera

Call Center Representative

Mason, OH · On-site

$15 - $18.75/hr

... providers Assist EyeMed members by answering benefit questions, eligibility, web registration ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Elevare Branding is seeking a professional and customer-focused Call Center Representative to join ... Provide accurate information regarding products, services, and company policies. * Assist customers ...

UMR

Medical Call Center Agent

Cuyahoga Falls, OH · On-site

$16 - $29/hr

  • Medical

  • Retirement

It may be necessary, given the business need, to work occasional overtime Preferred qualifications: * 1+ years related medical office or medical assistant experience * 1+ years in heavy/high call ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What cities in Ohio are hiring for Assistant Call jobs?

Cities in Ohio with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Representative

Midwest Vision Partners

Toledo, OH • On-site

$14.75 - $18.25/hr

Other

Re-posted 16 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative

Midwest Vision Partners is looking for a Patient Intake & Communications Representative to serve as the liaison between our organization and our current and potential patients. In this role, you will be responsible for the accurate, timely, and efficient scheduling and triaging of patients across all Midwest Vision Partners locations.

The ideal candidate is detail oriented, customer focused, and possesses excellent probing, active listening, and communication skills to help resolve patient needs while delivering an exceptional patient experience.

What You'll Be Working On
  • Coordinate physician schedules to ensure appointments flow efficiently
  • Schedule, reschedule, and confirm patient appointments
  • Contact patients who have not responded to appointment reminders and proactively assist with rescheduling
  • Type and distribute weekly physician schedules to medical and surgical offices
  • Send patient information packets and mass mailings as requested
  • Ensure appropriate documentation is maintained within each patient record
  • Process incoming and outgoing clinical summaries and referrals
  • Verify referrals are received as required by physicians or insurance carriers
  • Properly triage incoming calls while maintaining physician and location compliance
  • Participate in on-site training and continuing education 2–3 times per month
  • Meet Quality and NPS score expectations
  • Comply with all company policies, procedures, and standard operating guidelines
  • Meet all Call Center Remote Work Technology requirements
  • Perform additional duties as assigned
What Will Make You Awesome
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Strong perseverance and follow-through
  • Customer service experience
  • Excellent problem-solving and critical thinking skills
  • Adaptability and assertiveness
What You Know

To be successful in this role, you should have:

  • Ability to work independently with minimal supervision after training
  • Strong attention to detail
  • Excellent phone communication and active listening skills
  • Outstanding customer service skills
  • Strong written communication skills, including email and text correspondence
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma
  • The duties and responsibilities listed below are not intended to be an exhaustive list and may be adjusted as business needs require
About Midwest Vision Partners

Vision is a precious gift. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees, all focused on providing top-notch, customized results for each patient.

What Midwest Vision Partners employees say

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