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Call Manager Jobs in Ohio (NOW HIRING)

Synchro Speak

Call Center Agent

Cincinnati, OH

Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer * Competitive pay

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Proficiency with call center software and CRM systems. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Southwoods Health

Call Center Specialist

Boardman, OH

$15.75 - $19.75/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Alphabe Insight

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an ... Collaborate with team members and management to achieve department goals. * Maintain ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and ... Notifies management immediately of any crucial situation. * Back up operator calls. * Obtains all ...

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$50K - $54K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... Leadership and management skill development. * Ongoing learning and professional development.

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Call Manager information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What are popular job titles related to Call Manager jobs in Ohio?

For Call Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Ohio look for?

The top searched job categories for Call Manager jobs in Ohio are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Customer Service Representative

Managed Staffing

North Canton, OH • On-site

$20 - $21/hr

Contractor

Re-posted 24 days ago

Job description

Dispatcher (Customer Service / Call Management)

Location:
North Canton, OH (100% Onsite)

Pay Rate:
$20.00/hour (W2)

Job Type:
Temporary / Contract (12 months)
Leased Worker

Job Overview

Seeking Dispatchers to support its Service Operations team at a newly opened onsite location in North Canton, OH. This role is critical to managing service calls, scheduling technicians, monitoring real-time workflows, and ensuring service level agreements (SLAs) are consistently met.

The ideal candidate is self-directed, detail-oriented, and comfortable multitasking in a fast-paced call management or customer service environment. This position includes evening, night, weekend, and rotating shifts based on business needs.

Key Responsibilities

  • Provide scheduling and dispatch support via the Call Management System

  • Monitor real-time operations to ensure SLAs are met and technicians are optimally assigned

  • Review incoming service calls and determine urgency and appropriate scheduling

  • Escalate urgent service issues and technician concerns to management

  • Identify and bundle duplicate calls to maximize efficiency

  • Monitor technician availability and document emergency unavailability

  • Coordinate parts ordering and shipment with technicians and schedule service accordingly

  • Track and escalate incomplete calls until resolution

  • Dispatch calls to Flex Labor Partners and monitor to completion

  • Communicate ETA updates to customers as required

  • Participate in conference calls and provide analysis on call volume, high-priority customers, and known issues

  • Document customer dissatisfaction, service issues, and technician recognition

  • Utilize geographic and team knowledge to improve resource efficiency

  • Perform additional duties as assigned

Work Schedule & Training

  • 8-hour shifts scheduled between 6:30 AM and 1:30 AM

  • Shifts may include nights, weekends, and holidays

  • Overtime available and may be mandatory based on business needs

  • Training (2 weeks):

    • Week 1: 8:00 AM – 4:30 PM

    • Week 2: Mirrors assigned long-term shift

Qualifications

  • Self-directed with strong problem-solving skills

  • Ability to multitask accurately in a fast-paced environment

  • Proficient with Microsoft Office and general PC skills

  • Strong logical reasoning and understanding of business efficiency

  • Excellent verbal and written communication skills

  • Ability to work effectively in a team environment

  • 1–3 years of experience in customer service and/or call center operations

  • Associate degree preferred or equivalent relevant experience