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Call Manager Jobs in Ohio (NOW HIRING)

DCTS

Network Systems Administrator Meraki

Blue Ash, OH · On-site

$52K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Call Manager Digium Switchvox Desired Certifications Microsoft MCSA Microsoft MCSE Cisco CCNA Cisco CCNP HPE Aruba ACNA Campus Access HPE Aruba ACNA Campus Professional HPE Aruba ACSA HPE Aruba ACSP ...

Intralot

Call Center Operator

Strongsville, OH · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

BeloForm Craft

Call Center Representative

Columbus, OH

  • Medical

  • Dental

  • Vision

  • PTO

Proficiency in using call center software and CRM systems. * Positive attitude and a passion for providing outstanding customer service. * Prior experience in a call center or customer service role ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Three Point Solutions, Inc.

Dispatcher

North Canton, OH · On-site

$15.25 - $19/hr

Provide Call Management System scheduling support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Sparkbit 360

Call Center Representative

Cincinnati, OH

$17 - $26/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer: * Competitive pay

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Ohio

Call Manager information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Ohio?

The most popular types of Call jobs in Ohio are:

What are popular job titles related to Call Manager jobs in Ohio?

For Call Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Ohio look for?

The top searched job categories for Call Manager jobs in Ohio are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call Center Representative

Great Day Improvements: A Family of Brands

Sharonville, OH • On-site

$16.75/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 54 rated home improvement suppliers and fitters

Job description

Overview
Champion Window - Call Center Representative / Confirmation
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour
Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
Qualifications
* 1-3 years' experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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