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Call Manager Jobs in Austin, TX (NOW HIRING)

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...

Infojini Inc

Network Engineer

Austin, TX · On-site

Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Familiarity with CRM systems and customer service software is an advantage. * Ability to handle high call volumes while maintaining attention to detail and service quality.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

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All JobsCall JobsCall Manager JobsCall Manager Jobs in Austin, TX

Call Manager information

See Austin, TX salary details

$29.2K

$63.3K

$108.5K

How much do call manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call manager in Austin, TX is $63,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are popular job titles related to Call Manager jobs in Austin, TX? For Call Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Austin, TX look for? The top searched job categories for Call Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Call Manager jobs? Cities near Austin, TX with the most Call Manager job openings:
Call Manager jobs near you

Call Center Manager

Windsor America

Lockhart, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description


Garage Door Services is a trusted leader in residential and commercial garage door installation and repair across the Central Region. We are looking for a driven, hands-on Call Center Manager to take full ownership of our customer service operation and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact.
Could This Be for You?
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the phones and the field, ensuring every call turns into an accurate schedule and a satisfied customer.
Key Responsibilities
  • Lead, coach, and schedule a team of Customer Service Representatives.
  • Oversee daily call center operations, including inbound calls, dispatch coordination, and appointment scheduling.
  • Monitor call quality, customer service metrics, and team performance to drive continuous improvement.
  • Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing.
  • Resolve escalated customer issues, support day-to-day operations, and enforce company policies.

Qualifications
  • 3+ years of call center, customer service, or contact center leadership experience.
  • Proven experience leading teams and driving performance.
  • Strong organizational, communication, and problem-solving skills in a fast-paced environment.
  • Experience tracking performance metrics and improving operational efficiency.
  • Proficiency with CRM, call center software, Microsoft Office, and the ability to quickly learn new systems.

Additional Success Factors:
  • Experience in home services, garage doors, or related trades
  • Experience managing field crews, installers, or service technicians
  • Familiarity with scheduling, dispatch, or workforce management platforms
  • Background working with residential or commercial service operations
  • Bilingual (English/Spanish) communication skills
  • Understanding of job site workflow and customer interactions in residential or commercial settings

Our Investment in You:
Competitive pay
Full benefits package including medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Training and career growth opportunities within the company
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.
 
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