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Call Manager Jobs in Austin, TX (NOW HIRING)

Infojini Inc

Network Engineer

Austin, TX · On-site

Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...

Medix

Healthcare Call Center Manager

Austin, TX · On-site

$20 - $36.05/hr

Call & Data Operations: Monitor key metrics, queue times, answer rates, and abandoned calls; manage team metrics to ensure optimal performance. * Talent Management: Partner with HR on hiring ...

New

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Familiarity with CRM systems and customer service software is an advantage. * Ability to handle high call volumes while maintaining attention to detail and service quality.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Call Center Representative Location: Austin TX 78727 Duration: 10+ Months Contract Pay Rate: $20/hr ... Performs other duties as may be assigned by management. Attains and maintains strict required ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

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Call Manager information

See Austin, TX salary details

$29.2K

$63.3K

$108.5K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Austin, TX is $63,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are popular job titles related to Call Manager jobs in Austin, TX?

For Call Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Austin, TX look for?

The top searched job categories for Call Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Manager jobs?

Cities near Austin, TX with the most Call Manager job openings:

Call Manager jobs near you

Network Engineer

Infojini Inc

Austin, TX • On-site

Contractor

Re-posted 25 days ago

Key responsibilities

  • Implement, maintain, and monitor the agency's communications systems.

  • Configure, test, upgrade, and troubleshoot communications systems equipment and software.

  • Manage and administer Call Manager servers, including planning and coordinating application upgrades and maintenance activities.

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job Desc: 


Roles and Responsibilities: 


Implementation, maintenance, and monitoring of the agency's communications systems

Install, configure, test, upgrade, and maintain communications systems equipment and software

Direct the implementation of modifications to agency's communications systems

Manage and administer Call Manager servers, including planning and coordinating application upgrades and maintenance activities

Maintain quality of service (QOS) controls to support voice over IP/frame relay/ATM

Configure telephony applications such as CVP, ICM, IP communicator, interactive voice response along with other call-center centric software packages

Monitors the communications systems environment and takes corrective measures to ensure efficient and resilient performance. Review systems vulnerability assessments to ensure compliance with recognized industry standards and best practices

Coordinate immediate corrective action to communications systems known to have any security weaknesses or vulnerabilities, including installing appropriate patches or upgrades

Configure, monitor and maintain communications systems monitoring and performance measuring systems

Troubleshoot complex systems problems related to communications systems infrastructure

Use network sniffer and other diagnostic devices to analyze and troubleshoot communications systems problems

Cross train team members in IP telephony concepts and practices.

Strong written, verbal, and interpersonal communication skills.

Must be able to work independently in a diverse team environment with local and remote teams 

Must possess problem-solving skills and ability to multi-task with readiness to put in extra efforts when necessary

Perform related work as assigned

Must be able to work independently

Knowledge of software development methodologies

Must possess problem-solving skills and ability to multi-task

Must be able to work around projects and deadlines with readiness to put in extra efforts when necessary


Requirements:

Experience with Cisco Unified Call Manager

Experience with Cisco Unity/Unity Connect

Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP)

Experience with Cisco routing and switching 

Experience with the administration of Windows and Linux based servers and workstations

Working knowledge of Session Initiation Protocol (SIP), H.323 protocols

Experience with Studio VXML applications and Customer Voice Portal (CVP) scripting

Experience with Network and VoIP performance monitoring and capacity management

Experience in developing and implementing modifications to Agency-wide Automatic Call Distributions (ACD)

Experience in developing ICM routing scripts and Studio VXML applications for ACD's

Experience in configuring telephony applications such as interactive voice response (IVR)

Extensive experience integrating VoIP Applications and Systems with complex security requirements

Cisco Certified Network Professional (CCNP) Collaboration certification (current) 


Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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