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Call Manager Jobs in Austin, TX (NOW HIRING)

Starwood Hotels

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center / PBX Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... Process reservations accurately using our Property Management System (PMS). * Provide knowledge on ...

BCforward

Call center job

Austin, TX

$15.25 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Thank you , Asma Khan Suri 317.210.8729 ...

Serco

Call Center Rep - Temporary

Austin, TX · On-site

$15.75 - $19.75/hr

Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Manage dialing strategies and campaign performance to improve productivity and connect rates

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

The Call Center Agentisthefirst point of contact for our guests and will be responsible for ... Process reservations accurately using our Property Management System (PMS). * Provide knowledge on ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Manage dialing strategies and campaign performance to improve productivity and connect rates

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Call Manager information

See Austin, TX salary details

$29.2K

$63.3K

$108.5K

How much do call manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call manager in Austin, TX is $63,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are popular job titles related to Call Manager jobs in Austin, TX? For Call Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Austin, TX look for? The top searched job categories for Call Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Call Manager jobs? Cities near Austin, TX with the most Call Manager job openings:
Call Manager jobs near you

Call Confirmer

Five Star Bath Solutions of Hill Country

Buda, TX • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

What We Offer:
  • Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
  • Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
  • Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
  • Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
  • Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.
  • Hybrid Work Opportunity:  You will have the opportunity to work from home some of the time with our flexible scheduling.  Must reside in the Central Texas area.
Schedule / Expected Work Hours:
  • Primarily weekday day and evening shifts; weekend availability flexible schedule required.
Job Summary
Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team!
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Call Confirmer, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. 

What You’ll Do: 
  • Confirm appointments with clients via phone calls, emails, or other communication channels.
  • Reach out to prospective customers for design consultation opportunities with our sales team.
  • Maintain accurate records of client interactions and update client information in our database.
  • Manage the calendar and resolve issues promptly and professionally. 
  • Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. 
  • Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. 
What We’re Looking For:
  • Excellent communication skills, both verbal and written. 
  • Strong interpersonal skills with the ability to build rapport quickly. 
  • Self-driven & motivated
  • Exceptional organizational and time-management abilities. 
  • Prior experience in customer service, account management, or a related field is preferred. 
  • Proficiency in using CRM software and other relevant tools.
  • Must reside within reasonable commuting distance to Buda, Texas.
Company Overview
Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.
Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.