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Call Manager Jobs in Austin, TX (NOW HIRING)

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

Ascensus

Call Center Representative

Austin, TX · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

ASCENSUS

Call Center Representative

Austin, TX · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

BCforward

Call center job

Austin, TX · On-site

$15.25 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Thank you , Asma Khan Suri 317.210.8729 ...

Starwood Hotels

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Join Our Team as a Call Center / PBX Agent Grow with us... Life at Starwood Hotels is based on a ... Process reservations accurately using our Property Management System (PMS). * Provide knowledge on ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Manage dialing strategies and campaign performance to improve productivity and connect rates

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100 - $120/hr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... and managing call center platformsExperience with Five9 or similar CCaaS platformsStrong ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Manage dialing strategies and campaign performance to improve productivity and connect rates

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

The Call Center Agentisthefirst point of contact for our guests and will be responsible for ... Process reservations accurately using our Property Management System (PMS). * Provide knowledge on ...

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Call Manager information

See Austin, TX salary details

$29.2K

$63.3K

$108.5K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Austin, TX is $63,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are popular job titles related to Call Manager jobs in Austin, TX?

For Call Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Austin, TX look for?

The top searched job categories for Call Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Manager jobs?

Cities near Austin, TX with the most Call Manager job openings:

Call Manager jobs near you

Call Center Agent

BCforward

Austin, TX • On-site

$14.75 - $19.50/hr

Full-time

Re-posted 8 days ago

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time. 

Project will not accommodate special schedule requests 

" College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR 

High school diploma, GED, or equivalent certification w/ Minimum 6 months of customer service or call center experience required 

Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; "

Intermediate computer skills 

Excellent verbal and written communication skills with the ability to interact professionally with clients, providers and management 

Strong problem solving abilities

  Ability to work under pressure

  Strong organizational skills 

Strong analytical and research skills 

Ability to track projects for timely follow-up and completion""- 

Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and verify.


Regards,

Asma Khan Suri,

317-210-8729

Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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