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Call Manager Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... TEAM Telemarketing Manager Employment Type : Full-Time (36 hours per week) Hours : Monday through ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

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Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What are popular job titles related to Call Manager jobs in Indiana?

For Call Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Indiana look for?

The top searched job categories for Call Manager jobs in Indiana are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Specialist

Phaxis - Financial Services

Indianapolis, IN • On-site

$16/hr

Contractor

Medical, Dental, Vision

Posted 15 days ago

Job description

Job Overview

This position involves providing exceptional customer service through phone and email communication. The role requires gathering and addressing customer concerns, educating them to prevent future issues, and documenting interactions efficiently and professionally.

Work Schedule and Compensation

  • Available shifts: 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 10:00 AM - 6:30 PM
  • Pay rate: $16/hour (W2)
  • Training Dates: September 21, 2026 - October 2, 2026 (8:30 AM - 5:00 PM)
  • Training is mandatory and in-office

Responsibilities

  • Deliver outstanding customer service and resolve issues on the first call
  • Manage incoming calls and emails, including escalated issues
  • Assist with user registration, login, and website navigation
  • Address general inquiries about available applications
  • Collaborate with Account Management on complex issues
  • Conduct phone surveys with members
  • Perform various other job-related tasks as assigned

Qualifications

  • High School Diploma or GED
  • Proven skills in customer service and issue resolution
  • Strong attention to detail and active listening skills
  • Proficiency in MS Word and MS Excel
  • Excellent verbal and written communication skills
  • Friendly telephone demeanor
  • Flexibility to work varied schedules and overtime as needed
  • Successful background check and drug screening
  • Preferred: 1-3 years of experience in a technical call center or related field

Additional Information

This is a hybrid role requiring in-office presence for training and the initial weeks post-training. Employees must reside within an hour's commute of the office and be able to reliably attend the office twice a week. The office remains open for those preferring not to work from home or experiencing internet issues.

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About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

Social media

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