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Call Manager Jobs in Indiana (NOW HIRING)

HHC

Telecom Engineer

Indianapolis, IN

Configure, manage, and optimize Cisco Call Manager clusters , CUBE routers, and voice gateways. * Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...

OneMain Financial

Call Delivery Specialist

Evansville, IN

$78.70K - $79.10K/yr

Ability to operate independently and manage a demanding workload under strict time constraints * Ability to make critical operational recommendations, and at times decisions, to maintain call center ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

STI

Call Center Rep

Indianapolis, IN

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

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Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Indiana? The most popular types of Call jobs in Indiana are:
What are popular job titles related to Call Manager jobs in Indiana? For Call Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Indiana look for? The top searched job categories for Call Manager jobs in Indiana are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Manager

Skilled Nursing Facility in Fort Wayne

Fort Wayne, IN

Full-time

Posted 8 days ago

Job description

We are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Summary: Lead peer team, review call quality, support peers through burnout prevention.

Job Responsibilities

· Provide strategic and operational leadership for the call center.

· Oversee quality improvement initiatives

· Coordinate with Business Development team to maintain partnerships with treatment providers, state agencies, and recovery community organizations.

· Ensuring integration of peer recovery support best practices to improve engagement and retention

· Provide emotional support and burnout-prevention guidance for peer reps.

· Escalate inquiries that require clinical review to assigned therapist or nurse when appropriate.

· Coordinate training, onboarding, and continuing education as needed. Including, initiating training and supportive services for staff that address topics such as crisis intervention, suicidality, and mandatory reporting.

· Provide daily supervision, coaching, and performance management for representatives, including offering live call support.

· Manage staff scheduling and shift coverage.

· Monitor call center outcomes including call volume, conversion, speed-to-answer, drop offs, etc.

· Conduct call audits and quality assurance reviews.

· Oversee call documentation, data entry accuracy, and reporting tasks.

Benefits

· Competitive salary

· Medical, Dental & Vision plans

· Vacation plan

· Paid Time Off

· Positive work environment

· Regular staff appreciation and recognition

Qualifications

· Certified peer recovery specialist with SUD experience.

· Bachelor or Master’s degree in behavioral health, public administration, or related field, preferred.

· Minimum 5 years of management experience in behavioral health, SUD, recovery support, or call center operations

· Demonstrated supervisory experience preferred.

· Strong organizational, communication, and coaching skills.

· High acumen for maintaining CRM and utilizing data-driven decision-making.

We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.

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