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Call Manager Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Resource Hub

Call Center Representative

Indianapolis, IN

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

Stem Xpert

Avaya-CM

Fishers, IN

Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed ...

Crescens

Inbound Call Center

Indianapolis, IN

Inform the Office Manager when supplies of materials are low * Put away all deliveries in an ... Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new ...

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

Call Center Agent Date Posted: May 2, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... Management will determine which positions are considered part-time and which are considered ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

As a Full Time Call Center Receptionist , you'll provide care to client employees and their ... and managing difficult or emotional situations * Demonstrates ability to perform and maintain ...

Collins Mobile LLC

Call Center Representative

Marion, IN · Remote

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... Strong time management skills * Adaptability and flexibility * Problem Solving * Ability to build ...

Security Federal

Call Center Representative

Kokomo, IN

$14.50 - $18.25/hr

Job Type Full-time Description Answers call center calls and Banno Chats providing account balances ... Good conflict management, time-management, and stress management skills * Ability to multi-task ...

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Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Indiana? The most popular types of Call jobs in Indiana are:
What are popular job titles related to Call Manager jobs in Indiana? For Call Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Indiana look for? The top searched job categories for Call Manager jobs in Indiana are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Rep

STI

Indianapolis, IN

$15.25 - $19/hr

Other

Posted 15 days ago

Job description

Description:
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Good Communication Skills
Required
2
Years
Knowledge of Data Entry
Required
2
Years
High School Diploma or GED
Required
0
Additional education or experience preferred
Nice to have
0
Call center experience
Nice to have
0

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