ZipRecruiter

Log In

1

Call Manager Jobs in Indiana (NOW HIRING)

Stem Xpert

Avaya-CM

Fishers, IN · On-site

Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed ...

Grote Automotive

Call Center Representative

Fort Wayne, IN · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... • Manage multiple tasks simultaneously, prioritizing effectively to meet customer needs and team goals. Qualifications: • • Experience in customer service or call center roles, ensuring a ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

  • Medical

  • PTO

Call Center Agent Date Posted: Jul 28, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... Management will determine which positions are considered part-time and which are considered ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... Strong time management skills * Adaptability and flexibility * Problem Solving * Ability to build ...

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Indiana

Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What are popular job titles related to Call Manager jobs in Indiana?

For Call Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Indiana look for?

The top searched job categories for Call Manager jobs in Indiana are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Outbound Call Center Representative

Syra Health

Carmel, IN • On-site

Other

Re-posted 5 days ago

Job description

SH-1004 Outbound Call Center Representative, IN
Duties/Responsibilities:
  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.
Education and Experience:
  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

Apply