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Call Manager Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

  • Medical

  • PTO

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

ACR1.COM Commercial Roofing

CallCenter Team Manager

Muncie, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Team Manager Dept : Sales & Marketing Location: Granville (Sales Office) - Muncie, Indiana Reports to: Sales & Marketing Department Manager Hours : Monday through Thursday - 8:15 am to 5 ...

Acr1 Com Commercial Roofing

CallCenter Team Manager

Muncie, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Team Manager Dept: Sales & Marketing Location: Granville (Sales Office) - Muncie, Indiana Reports to: Sales & Marketing Department Manager Hours: Monday through Thursday - 8:15 am to 5 pm ...

Acr1 Com Commercial Roofing

CallCenter Team Manager

Muncie, IN

$20/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Team Manager Dept: Sales & Marketing Location: Granville (Sales Office) - Muncie, Indiana Reports to: Sales & Marketing Department Manager Hours: Monday through Thursday - 8:15 am to 5 pm ...

MDS Communications

Remote Call Center Agent

Indianapolis, IN · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client ... Inform the Office Manager when supplies of materials are low * Put away all deliveries in an ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Inform the Office Manager when supplies of materials are low * Put away all deliveries in an ...

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Showing results 41-60

All JobsCall JobsCall Manager JobsCall Manager Jobs in Indiana

Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What are popular job titles related to Call Manager jobs in Indiana?

For Call Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Indiana look for?

The top searched job categories for Call Manager jobs in Indiana are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Agent - Onsite - Indianapolis, IN

Afit Staffing, Inc.

Indianapolis, IN • On-site

$14.25 - $19/hr

Other

Posted 5 days ago

Job description

Call Center Agent
Indianapolis, IN | Onsite
About aFit
At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.
About the Role
aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.
This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.
The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.
What You'll Do
Customer Service & Support
Serve as a helpful and professional first point of contact for customers.
  • Respond to customer questions and requests by phone.
  • Listen carefully to understand customer needs and provide accurate information.
  • Research account information and status using designated systems.
  • Help customers navigate processes and next steps.
  • Escalate questions or issues when additional assistance is needed.
Call Handling & Performance
Deliver consistent service while meeting established performance expectations.
  • Manage a high volume of customer interactions.
  • Follow established procedures and call-handling guidelines.
  • Work toward customer service, quality, and call-handling goals.
  • Maintain strong schedule adherence throughout the workday.
  • Participate in training and coaching to continuously strengthen performance.
Documentation & Data Entry
Maintain accurate information and protect customer confidentiality.
  • Document customer interactions clearly and accurately.
  • Enter and update information in designated systems.
  • Review information for accuracy and completeness.
  • Handle confidential and sensitive information appropriately.
What You Bring
Skill/Qualification Requirement Level High school diploma or equivalent Required Office or professional work experience Required Customer service experience Highly Desired Call center or high-volume phone experience Highly Desired Strong verbal communication skills Required Ability to navigate multiple systems and locate information quickly Required Data entry and attention to detail Required Ability to work effectively in a fast-paced environment Required Experience assisting frustrated or upset customers Highly Desired Government or public-sector experience Highly Desired
Work Environment
  • Fully onsite in downtown Indianapolis.
  • Monday through Friday schedule.
  • Approximately 37.5 hours per week.
  • Temporary/contract opportunity approximately four months in duration.
  • Structured training provided.
  • Consistent attendance and schedule adherence are essential.
  • Candidates must be able to successfully complete required pre-employment screening.

Why This Role Matters
Call Center Agents play an important role in helping people get the information and support they need.This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.

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