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Call Manager Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

Powers Health

Call Center Representative - Operator

Hobart, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative/Operator provides basic system-wide telephone support functions for ... Experience with CRM or Help Desk ticketing systems. * Bilingual a plus. Your Extraordinary Career ...

Peoples Bank

Call Center Representative I

Merrillville, IN · On-site

$18.72 - $22.02/hr

JOB SUMMARY The Customer Solutions Center (Call Center) Representative I provides high-quality ... Accurately document all customer interactions and maintain up to date records in internal CRM ...

Syra Health

Inbound Call Center Rep

Indianapolis, IN

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

New

Zenex Partners

IN-DOR-Tax Call Center Rep.

Indianapolis, IN

$15.25 - $19/hr

IN-DOR-Call Center Rep. Call Center . Responsibilities include: • Enjoys Learning about a variety ... QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Inform the Office Manager when supplies of materials are low * Put away all deliveries in an ... Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new ...

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Call Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Indiana? The most popular types of Call jobs in Indiana are:
What are popular job titles related to Call Manager jobs in Indiana? For Call Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Indiana look for? The top searched job categories for Call Manager jobs in Indiana are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.
Call Center Agent

Call Center Agent

State of Indiana

Madison, IN

$12.65/hr

Full-time, Part-time

Medical, PTO

Posted 2 hours ago

State Of Indiana rating

6.9

Company rating: 6.9 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

42nd of 50 rated states

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Park Inns: 

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our great state of Indiana. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

Role Overview: 

At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.

Salary Information: 

This position starts at $12.65 per hour.

A Day in the Life:

The Call Center Agent will provide a first-class service, ensuring that the guests’ needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable about the product and effective at selling it on the telephone and handling general inquiries regarding bookings, and amenities. The essential functions of this role are as follows:

  • Answer phones and assist customers in making, altering, or canceling reservations.
  • Respond to emails with reservation information, confirmations, and additional details.
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
  • Answer questions regarding rooms, facilities, rates, and events.
  • Accurately record customer information and charge credit cards upon successful reservations.
  • Completing daily tasks as assigned.
What You'll Need for Success:

You must meet the following requirements to be considered for employment:

  • High school diploma or GED certificate.
  • Excellent customer service skills.
  • Ability to take care of guests’ needs in a professional manner.
  • Excellent phone etiquette and verbal communication skills.
  • Strong computer proficiency and email communication skills.
  • Attention to detail and ability to resolve customer issues.
  • Ability to work independently and as a team.
  • Should expect to work afternoons, evenings, weekends, and holidays.
  • May be required to wear an Indiana State Park Inns-provided uniform.
  • May experience working in potentially inclement weather.
Benefits of Employment with the Indiana State Park Inns:

Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana!
Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits. Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.  

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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