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Call Associate Jobs in Indiana (NOW HIRING)

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN · On-site

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax ... Desired Associates or Bachelors Degree in accounting, finance, or related field.

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Rep. Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN ... Associates or Bachelors Degree in accounting, finance, or related field

nLeague

IN-DOR-Tax Call Center Rep.

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Job Responsibilities include: · Enjoys learning about a variety of Department of ... Associates or Bachelors Degree in accounting, finance, or related field. - Desired - 0

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Associate jobs?

Cities in Indiana with the most Call Associate job openings:

Call Associate jobs near you

Mortgage Call Center Associate (Part-time evenings)

Royal United Mortgage

Indianapolis, IN • On-site

$22.50/hr

Part-time

Posted 5 days ago

Key responsibilities

  • Conduct outbound sales calls to potential clients and qualify inquiries.

  • Transfer qualified clients to a Licensed Advisor.

  • Achieve sales goals with support from leadership.

Job description

Description

Royal United Mortgage is a proudly employee-owned mortgage lender that since 2008 has helped thousands of families nationwide make smarter, more confident financial decisions. We're hiring motivated professionals to join our team as a Call Center Associate. Based in Northeast Indianapolis, we have been recognized as: 


An Indy Star Top Workplace for 18 years in a row

Healthiest Employer of Indiana 

One of Glassdoor's Best Places to Work 

The Top Lender in the Lending Tree network with 4.9/5 stars and a 98% customer satisfaction rating!


About the Role

As a Client Engagement Specialist, you'll reach out to potential clients who've submitted inquiries online, conduct a short qualification screening and needs assessment, then transfer the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales. 


What You'll Do

Conduct outbound sales calls to potential clients (warm leads provided)

Achieve daily, weekly, and monthly sales goals with support from leadership


What We Offer

Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities

Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within

A supportive, fast-paced, and fun team environment 


Why Join Royal United Mortgage?

Employee-owned, values-driven company recognized for our in-depth training and competitive culture

Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within 

A chance to make a positive difference in people's lives


Job Type: Part-time, 16 hours per week, evening shifts Mon-Thurs 5-9.  

Location: Onsite. 10194 Crosspoint Blvd, Suite 110, Indianapolis, IN 46256

Pay: $22.50 per hour + potential bonuses

Requirements

Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Education & Experience:

High School Diploma or Higher level of completed education

Customer service or prior phone sales experienced preferred


Key Competencies:

Must be able to dial the phone 100 times/hour

Ability to multi-task while prioritizing and working independently in a fast-paced environment

Strong relationship building skills

Excellent follow-up and organizational skills

Exceptional verbal and written communication skills

High degree of attention to detail 

Ability to timely execute assigned tasks

Superior internal and external customer service and problem-solving skills

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