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Call Associate Jobs in Indiana (NOW HIRING)

Famous Supply

Warehouse/Will Call Associate

Indianapolis, IN · On-site

$15.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Warehouse/Will Call associates at Famous Supply are responsible for Warehouse tasks and oversee the Will Call Counter. Our Express Will Call Counter is where customers pick up orders that have been ...

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN · On-site

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax ... Desired Associates or Bachelors Degree in accounting, finance, or related field.

OneMain Financial

Sales Associate - Call Center

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At OneMain, our Sales Associates serve as the initial contact for customers with a variety of ... in a call center environment. The position will require strong knowledge of OneMain's personal ...

OneMain Financial

Sales Associate - Call Center

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At OneMain, our Sales Associates serve as the initial contact for customers with a variety of ... in a call center environment. The position will require strong knowledge of OneMain's personal ...

Sallie Mae

Associate, Call Center Team Leader

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct frequent side-by-side sessions, call reviews, and account audits to reinforce expectations and improve individual performance. * Use reporting and dashboards to monitor performance trends ...

SLM

Associate, Call Center Team Leader

Indianapolis, IN · On-site

  • PTO

Conduct frequent side-by-side sessions, call reviews, and account audits to reinforce expectations and improve individual performance. * Use reporting and dashboards to monitor performance trends ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

  • Medical

  • Retirement

The Call Center Representative is a member of the Patient Resources Team that includes health care ... Associates degree or equivalent work experience preferred * Six months previous customer service ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax ... Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Rep. Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN ... Associates or Bachelors Degree in accounting, finance, or related field

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Associate jobs?

Cities in Indiana with the most Call Associate job openings:

Call Associate jobs near you

Warehouse/Will Call Associate

Famous Supply

Indianapolis, IN • On-site

$15.25 - $18.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Famous Supply rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

131st of 419 rated retail wholesalers

Job description

Famous Supply is looking for a Warehouse/Will Call associate at our Indianapolis, IN location!
Warehouse/Will Call associates at Famous Supply are responsible for Warehouse tasks and oversee the Will Call Counter.
Our Express Will Call Counter is where customers pick up orders that have been placed ahead of time. We guarantee that if a customer calls in an order, we will have it ready for pick-up in less than 30 minutes. Will Call associates at Famous Supply are responsible for ensuring those orders are fulfilled and ready for pick-up in a timely manner.
Note: Famous Supply warehouse associates will handle large products such as water heaters, furnaces and showers.
Primary Job Responsibilities
  • Ensuring product is handled with care to prevent damage
  • Attention to detail to ensure warehouse tasks listed above are done accurately
  • Keeping warehouse clean, neat and organized
  • Urgently picking Will Call orders to meet our commitment to customers
  • Attention to detail to ensure orders are fulfilled accurately
  • Servicing customers at the Will Call counter to get them their orders in a timely manner
  • Keeping Will Call area clean, neat and organized
Warehouse Tasks
  • Unloading trucks
  • Receiving material
  • Put-away of material
  • Picking customer orders
  • Staging customer orders for delivery
  • Loading customer delivery trucks
Required Experience and Skills
  • Ability to lift a minimum of 50 lbs.
  • Ability to stand on feet for majority of an 8-hour day
  • Ability to work in a fast-paced environment
Preferred Experience and Skills
  • Forklift experience
  • Building industry experience and requisite product knowledge
  • Experience working in a warehouse
  • Experience using RF Scanners
What Makes Us Famous!
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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