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Call Associate Jobs in Indiana (NOW HIRING)

nLeague

IN-DOR-Tax Call Center Rep.

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Job Responsibilities include: · Enjoys learning about a variety of Department of ... Associates or Bachelors Degree in accounting, finance, or related field. - Desired - 0

Verstela

Production Associate

Anderson, IN

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Production Associate Looking for an opportunity to grow your skills with hands-on production work ... Apply now or call 317-593-4793

Crew Carwash

Call Center Customer Support Associate

Fishers, IN · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist At Crew Carwash, our purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full ...

Crew Carwash

Call Center Customer Support Associate

Carmel, IN · On-site

$17.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist At Crew Carwash, our purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full ...

Crew Carwash

Call Center Customer Support Associate

Noblesville, IN · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist At Crew Carwash, our purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full ...

Crew Carwash

Call Center Customer Support Associate

Indianapolis, IN · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist At Crew Carwash, our purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full ...

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Showing results 21-40

All JobsCall Associate JobsCall Associate Jobs in Indiana

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Associate jobs?

Cities in Indiana with the most Call Associate job openings:

Call Associate jobs near you

IN-DOR-Inbound Call Center

Lorven Technologies

Indianapolis, IN • On-site

Other

Re-posted 17 days ago

Job description

Role: IN-DOR-Inbound Call Center Job Id - (799294)
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
  • Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
  • Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
  • Responds to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicates professionally using correct grammar, spelling & punctuation.
  • Complies with all ethical and confidentiality requirements.
What You'll Need for Success:
  • High School Diploma/GED
  • High-energy - Optimism - Teamwork -Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement - let's get better every day ... together approach.
  • A team member who speaks up if you don't understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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