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Call Associate Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer service experience * At least one year of experience in a call center setting (not required but highly ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer service experience * At least one year of experience in a call center setting (not required but highly ...

Verstela

Production Associate

Indianapolis, IN

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Production Associate Are you a motivated assembly worker looking for your next opportunity? Join ... Apply now or give us a call to learn more: 317-593-4793 This Client who we are staffing for ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... all associates * Collaborates with manager to identify own learning needs and set goals using ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... all associates * Collaborates with manager to identify own learning needs and set goals using ...

Verstela

Warehouse Associate

Franklin, IN

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Warehouse Associate - Franklin, IN Looking for a warehouse associate with a great attitude, ready ... Apply now or call 317-593-4793. This client participates in the E-Verify program. Learn more at E ...

Verstela

Manufacturing Associate- 3rd Shift

Columbus, IN

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manufacturing Associate - 3 rd Shift Looking for a manufacturing role where at least 1 year of ... Apply now or call 317-593-4793. This Client who we are staffing for participates in the E-Verify ...

VetProCentral

Associate Veterinarian

Indianapolis, IN · On-site

We are seeking an associate veterinarian for our privately owned, veterinary practice in the ... Please reach out to me at gwen@vetprocentral.com or call/text me at 858-531-1190. All inquiries ...

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All JobsCall Associate JobsCall Associate Jobs in Indiana

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Associate jobs?

Cities in Indiana with the most Call Associate job openings:

Call Associate jobs near you

Supervisor, Call Center Operations

Medical University of South Carolina

Bluffton, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Description Summary

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005632 MCP - Bluffton MOB

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Minimum Education and Experience:

Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.

  • Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
  • Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/ workflows. Supervisory experience required.
  • Patient Access work in a hospital setting preferred.
  • Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Additional Job Description

Benefits:

  • Health, dental, vision, and life insurance
  • Employer Sponsored Retirement Plan
  • Paid time off and extended sick leave
  • Paid Parental Leave
  • Disability insurance plan options
  • Continuous professional and clinical training
  • Competitive pay
  • Annual Merit Increase
  • Wellbeing resources
  • Tuition Reimbursement
  • Employee perks and discounts
  • Employee referral program
  • Flexible schedule options
  • Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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