ZipRecruiter

Log In

1

Call Volunteer Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Forward 800 calls to available volunteer counselors or provide counseling assistance when ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward 800 calls to available volunteer counselors or provide counseling assistance when ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

BENEFITS Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays. POSITION PURPOSE Call Center Agents (Lead Generators) support our Outside/Inside Sales staff.

next page

Showing results 1-20

All JobsCall Volunteer JobsCall Volunteer Jobs in Indiana

Call Volunteer information

What is a call volunteer?

Call Volunteers are individuals who dedicate their time to making or receiving phone calls on behalf of an organization, often a nonprofit, charity, or support service. Their main responsibilities may include providing information, offering support, conducting outreach, or following up with clients and donors. Call Volunteers play a crucial role in maintaining communication, offering empathy, and ensuring that important messages reach the intended recipients. This volunteer position typically requires good communication skills, patience, and a willingness to help others.

What are the key skills and qualifications needed to thrive as a call volunteer?

To excel as a Call Volunteer, you need strong verbal communication skills, active listening abilities, and a genuine desire to help others, often supported by basic training in call handling or crisis intervention. Familiarity with phone systems, call logging software, and databases is typically required. Compassion, patience, and emotional resilience are essential soft skills for providing effective support and building trust with callers. These skills and qualities are vital for ensuring that callers receive empathetic and efficient assistance during sensitive or urgent situations.

What are some common challenges faced by call volunteers, and how can they be managed effectively?

Call Volunteers often encounter emotionally charged situations, such as speaking with individuals in distress or crisis. Managing these challenges requires strong listening skills, empathy, and the ability to stay calm under pressure. Many organizations provide structured training, ongoing supervision, and opportunities for debriefing to support volunteers' well-being. Regular communication with team leaders and peers is encouraged to share experiences and receive guidance, helping volunteers remain resilient and effective in their role.

What is the difference between Call Volunteer vs Phone Support Specialist?

AspectCall VolunteerPhone Support Specialist
Required CredentialsTypically none, volunteer-basedMay require customer service training or certifications
Work EnvironmentVolunteer settings, community events, nonprofit organizationsCorporate offices, call centers, remote work
Employer & Industry UsageNonprofits, charities, community programsBusinesses, customer service departments, tech companies
Common Search & Comparison IntentUnderstanding volunteer roles vs paid positionsJob responsibilities, qualifications, and work conditions

Call Volunteers typically offer their time without pay, focusing on community service or nonprofit support, often in informal or nonprofit settings. Phone Support Specialists are paid employees who handle customer inquiries, technical support, or sales calls in professional environments. While both roles involve phone communication, Call Volunteers usually do not require formal certifications, whereas Phone Support Specialists often need specific training or certifications. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Volunteer jobs?

Cities in Indiana with the most Call Volunteer job openings:

Call Volunteer jobs near you
Infographic showing various Call Volunteer job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Call Center Rep

STI

Indianapolis, IN • On-site

$15.25 - $19/hr

Full-time

Re-posted 8 days ago

Job description

Description:
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Good Communication Skills
Required
2
Years
Knowledge of Data Entry
Required
2
Years
High School Diploma or GED
Required
0
Additional education or experience preferred
Nice to have
0
Call center experience
Nice to have
0

Apply