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Call Volunteer Jobs in Indiana (NOW HIRING)

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Call Volunteer information

What is a call volunteer?

Call Volunteers are individuals who dedicate their time to making or receiving phone calls on behalf of an organization, often a nonprofit, charity, or support service. Their main responsibilities may include providing information, offering support, conducting outreach, or following up with clients and donors. Call Volunteers play a crucial role in maintaining communication, offering empathy, and ensuring that important messages reach the intended recipients. This volunteer position typically requires good communication skills, patience, and a willingness to help others.

What are the key skills and qualifications needed to thrive as a call volunteer?

To excel as a Call Volunteer, you need strong verbal communication skills, active listening abilities, and a genuine desire to help others, often supported by basic training in call handling or crisis intervention. Familiarity with phone systems, call logging software, and databases is typically required. Compassion, patience, and emotional resilience are essential soft skills for providing effective support and building trust with callers. These skills and qualities are vital for ensuring that callers receive empathetic and efficient assistance during sensitive or urgent situations.

What are some common challenges faced by call volunteers, and how can they be managed effectively?

Call Volunteers often encounter emotionally charged situations, such as speaking with individuals in distress or crisis. Managing these challenges requires strong listening skills, empathy, and the ability to stay calm under pressure. Many organizations provide structured training, ongoing supervision, and opportunities for debriefing to support volunteers' well-being. Regular communication with team leaders and peers is encouraged to share experiences and receive guidance, helping volunteers remain resilient and effective in their role.

What is the difference between Call Volunteer vs Phone Support Specialist?

AspectCall VolunteerPhone Support Specialist
Required CredentialsTypically none, volunteer-basedMay require customer service training or certifications
Work EnvironmentVolunteer settings, community events, nonprofit organizationsCorporate offices, call centers, remote work
Employer & Industry UsageNonprofits, charities, community programsBusinesses, customer service departments, tech companies
Common Search & Comparison IntentUnderstanding volunteer roles vs paid positionsJob responsibilities, qualifications, and work conditions

Call Volunteers typically offer their time without pay, focusing on community service or nonprofit support, often in informal or nonprofit settings. Phone Support Specialists are paid employees who handle customer inquiries, technical support, or sales calls in professional environments. While both roles involve phone communication, Call Volunteers usually do not require formal certifications, whereas Phone Support Specialists often need specific training or certifications. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Call jobs in Indiana?

The most popular types of Call jobs in Indiana are:

What cities in Indiana are hiring for Call Volunteer jobs?

Cities in Indiana with the most Call Volunteer job openings:

Call Volunteer jobs near you
Infographic showing various Call Volunteer job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Sales Associate - Call Center

OneMain Financial

Evansville, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

OneMain Financial rating

7.5

Company rating: 7.5 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

116th of 154 rated financial services

Job description

At OneMain, our Sales Associates serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain's personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.
In the Role
  • Reach out to customers via outbound calls or responding to inbound calls from potential customers
  • Processing applications for multiple personal lending products.
  • Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
  • Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
  • Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
  • Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements
  • High School Diploma or GED
  • Sense of urgency in meeting or exceeding application processing goals

Preferred
  • 2 or more years' experience in inside sales, customer service, retail, or call center environment.
  • Basic understanding of credit or personal finance concepts.
  • Bilingual in Spanish/English a plus.

Work Schedule
Hours of Operation:
Mon- Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

#OMHTF
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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