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Call Manager Jobs in Washington (NOW HIRING)

System One Holdings, LLC

Voice Analyst

Arlington, VA · On-site

$45 - $48/hr

Support day-to-day operations for the County's cloud and on-premise voice systems, including Microsoft Teams Phone, Cisco Call Manager, Five9, and legacy voice services. * Act as the primary point of ...

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

Provide Tier 1 and Tier 2 support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5 and Cisco Unity 10.5.2 - 11.5. * Manage and maintain analog fax lines, voicemails, Auto Attendants ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

System One Holdings, LLC

Voice Analyst

Leesburg, VA · On-site

Hands-on experience with Cisco Call Manager and Microsoft Teams Phone. * Experience with Five9 or similar CCaaS platforms (preferred). * Experience supporting federal, state, or local government ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

Ricoh USA, Inc.

Call Services Specialist

Washington, DC · On-site

$93.40K - $94K/yr

Switchboard & Call Management * Answer and transfer highvolume inbound calls promptly and professionally. * Route calls accurately to lawyers, business professionals, practice groups, and ...

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Call Manager information

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$33.4K

$72.3K

$124K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Washington is $72,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $84,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are popular job titles related to Call Manager jobs in Washington? For Call Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Washington look for? The top searched job categories for Call Manager jobs in Washington are:
What cities in Washington are hiring for Call Manager jobs? Cities in Washington with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Washington as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $72,298 per year, or $34.8 per hour.
Cisco Call Manager Administrator

Cisco Call Manager Administrator

CACI International, Inc.

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Job Title: Cisco Call Manager Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
CACI is looking for a Cisco Call Manager Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization's Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.
As a Cisco Call Manager Administrator, you will be responsible is responsible for the day-to-day administration, configuration, and maintenance of the organization's Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services. This role requires a deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organization's infrastructure.
Responsibilities:
You will be responsible for designing, implementing, and managing enterprise-level Cisco Unified Communications solutions across our Air Force network infrastructure.
  • Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards
  • Perform user account management, device configuration, and phone provisioning per DoD guidelines
  • Monitor system performance and generate regular status reports for DoD compliance
  • Execute routine maintenance tasks, backups, and system health checks following DISA STIGs
  • Provide tier 2/3 technical support for voice and unified communications issues
  • Assist with system upgrades and patch management under senior engineer guidance
  • Maintain accurate documentation of system configurations and changes per DoD requirements
  • Support dial plan management and call routing configurations
  • Coordinate with vendors and service providers for issue resolution
  • Participate in on-call rotation for after-hours support
  • Support after-hours maintenance windows and emergency response activities
  • Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring.
  • Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance.
  • Experience with phone provisioning, user management, and device configuration
  • Understanding of dial plans, call routing, and voice gateway configurations
  • Familiarity with Cisco Unity Connection and voicemail administration
  • Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)
  • Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements

Qualifications:
Required:
  • 10+ Years of relevant experience (Bachelor's degree in relevant field may be substituted for 5 years of relevant experience).
  • Familiarity with network and system security principles, protocols, and configurations.
  • Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
  • Ability to obtain/maintain Secret Clearance

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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