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Call Coordinator Jobs in Washington (NOW HIRING)

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

Advantia Health

Lead Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Lead Call Center Representative Reiter, Hill & Johnson is seeking a full-time Lead Call Center ... Alongside coordinated care, Advantia is pioneering care models that align incentives with the best ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... Coordinator to determine slide qualification. Initiates patient visits on eClinicalWorks and ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the ... Handle both inbound and outbound communication, expertly coordinating free in-home consultations

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Call Coordinator information

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$12

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$50

How much do call coordinator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call coordinator in Washington is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.42 per hour, depending on experience, location, and employer.

What is a call coordinator?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

How does a call coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are the key skills and qualifications needed to thrive as a call coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

Can I work in a call center without experience?

Call coordinator roles in call centers often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start, with more advanced skills developed over time.

What does a call coordinator do?

A call coordinator manages and directs incoming and outgoing calls within an organization, ensuring effective communication between clients, staff, and departments. They often use phone systems or customer management software and may handle scheduling, message taking, and issue escalation to support smooth operations.

What are the most commonly searched types of Call jobs in Washington?

The most popular types of Call jobs in Washington are:

What cities in Washington are hiring for Call Coordinator jobs?

Cities in Washington with the most Call Coordinator job openings:

Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,935 per year, or $26.4 per hour.

Call Center Coordinator

The Centers for Advanced Orthopaedics LL

Rockville, MD

$18.25 - $24/hr

Full-time

Re-posted yesterday

Job description

Position Summary/Scope of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. This position will require excellent skill in multi-tasking, customer service, and sympathy to deliver the value based care the CAO strives to maintain.

Duties include, but are not limited to:

  1. Exhibits strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
  2. Dictates and responds to all voicemails and e-mails received by the call center in a timely manner, within the response time designated by the practice.
  3. Processes payments accurately and timely while adhering to payment plan guidelines.
  4. Interprets Explanation of Benefit’s (EOB) to ensure payments and adjustments are properly applied.
  5. Regularly and accurately updates applicable patient personal and payment information within EMR/EHR software.
  6. Reviews audit journal daily to ensure accounts are monetarily balanced.
  7. Meets personal metrics and quality customer service experience requirements set for the call center team.
  8. Collaborates with the assigned leader to resolve escalated/unresolved customer issues.
  9. Ensures compliance with all applicable laws, regulations, and CAO policies at all times.
  10. Performs other duties as assigned.

Required Education & Experience

  • High School Diploma or GED
  • 2+ years of experience of call center experience, preferably in a medical setting/organization.
  • Proficiency with Microsoft Office suite of products and EMR/EHR software.
  • Experience collaborating across multiple functions.
  • Experience operating in a fast-growing work environment and dealing with ambiguity.

Competencies/Required Skills & Abilities

  • Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization. 
  • Strong leadership skills with a focus on employee development and engagement.
  • Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
  • Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results. 
  • Strong oral and written communication skills with excellent self-discipline and patience. 
  • Able to work independently. 
  • Exudes professionalism in presentation.
  • Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

  • Must be able to sit for long periods of time and lift up to 25 pounds.  
  • Must be able to use appropriate body mechanics techniques when performing desk duties.  
  • Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
  • Adequate hearing to perform duties in person and over telephone.
  • Must be able to communicate clearly to patients in person and over the telephone.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.