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Call Manager Jobs in Illinois (NOW HIRING)

GCyber

IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

$110 - $150/hr

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

Burroughs

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Burroughs, Inc.

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Loomis

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

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Call Manager information

See Illinois salary details

$28.6K

$61.9K

$106.1K

How much do call manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call manager in Illinois is $61,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Illinois? The most popular types of Call jobs in Illinois are:
What are popular job titles related to Call Manager jobs in Illinois? For Call Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Illinois look for? The top searched job categories for Call Manager jobs in Illinois are:
What cities in Illinois are hiring for Call Manager jobs? Cities in Illinois with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,856 per year, or $29.7 per hour.

Cisco Call Manager

SA Technologies Inc.

Bloomington, IL • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Position: Cisco Call Manager 

Location: Onsite required in Bloomington, IL 

Duration: 6 Months


US Citizenship or Green Card Required 

No Relocation budget 

Shift: Mon - Fri 8 AM to 5 PM 


Must Haves: 

7+ yrs of experience with Cisco Call Manager and Unity voice mail - configuration and testing. 


Description for requirements:

Test Discipline knowledge, UCCM, and Unity VM. 

UCCE Infrastructure support and management for 8.5 and 9.x 

- Installation, Implementation and configuration of UCCE Infrastructure for Enterprise Network 

- Experience with UCCE 9.x a plus running on Cisco UCS B/C series 

- Cisco Call Manager and Unity voice mail configuration and troubleshooting experience 

- Cisco IP-IVR scripting and configuration experience 

- Cisco IPT VoIP design, UCCE design, Cisco voice gateways 

- Cisco UCCE Web View and CUIS/CUIC 

- Peripheral Gateway configuration experience to Cisco Call Manager 

Good to have skills: Cisco Unified Communications Manager configuration and troubleshooting 

experience. Networking - Route/Switch experience


Additional Information


Zishan Khan p: 408-598-3037 (x: 120)                                                                    


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