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Call Manager Jobs in Illinois (NOW HIRING)

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Illinois

Call Manager information

See Illinois salary details

$28.6K

$61.9K

$106.1K

How much do call manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call manager in Illinois is $61,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Illinois? The most popular types of Call jobs in Illinois are:
What are popular job titles related to Call Manager jobs in Illinois? For Call Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Illinois look for? The top searched job categories for Call Manager jobs in Illinois are:
What cities in Illinois are hiring for Call Manager jobs? Cities in Illinois with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,856 per year, or $29.7 per hour.

Call Center Sales Manager

S and J Plumbing

Arlington Heights, IL • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Call Center Sales Manager
📍 Arlington Heights, IL
Lead the team that drives growth, revenue, and customer experience.
At S&J Plumbing, every customer relationship starts with a phone call. We're looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.
This is more than a management position-it's a sales leadership role. You'll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.
If you're passionate about leadership, sales, coaching, and building winning teams, we'd love to meet you.
💰 Compensation & Benefits
  • $100,000-$140,000 annually, based on experience and qualifications
  • Performance bonus opportunities
  • 100% paid Medical, Dental & Vision Insurance for you and your family
  • 401(k) with 5% company match
  • Paid Time Off and paid holidays
  • Weekly pay
  • Paid training and professional development
  • Leadership growth opportunities
  • Direct access to company leadership
  • Opportunity to build and lead a high-performing sales and customer experience team
  • Stable, growing company with long-term career opportunities
🚀 What You'll Do
As our Call Center & Sales Manager, you'll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.
Sales Leadership & Revenue Growth
  • Lead and train Customer Service Representatives on proven sales and call-conversion techniques
  • Coach CSRs on how to sell S&J Plumbing as the right partner for customers
  • Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
  • Train team members on consultative communication, objection handling, and relationship-building skills
  • Monitor sales performance and conversion metrics to identify opportunities for improvement
  • Develop strategies to increase booked appointments and overall call center performance
  • Ensure every inbound call is treated as an opportunity to earn the customer's trust and business
Call Center Leadership & Team Development
  • Lead, coach, and develop customer service representatives and dispatch personnel
  • Inspire both personal and professional growth within the team
  • Create a culture of accountability, excellence, and continuous improvement
  • Help employees understand how their individual contributions impact company success
  • Conduct regular performance reviews, coaching sessions, and training meetings
  • Formalize a cost-effective, measurable coaching and training platform
KPI Management & Performance Tracking
  • Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
  • Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
  • Build scorecards and reporting systems that create accountability and measurable results
  • Use performance data to drive coaching, training, staffing, and operational decisions
  • Present performance updates and recommendations to leadership
Dispatch & Customer Experience
  • Manage dispatch to ensure the right technicians are matched to the right jobs
  • Ensure exceptional customer service and customer satisfaction at every touchpoint
  • Become an expert in the local market, customer needs, and service expectations
  • Ensure sufficient staffing levels to support business demand and seasonal spikes
  • Collaborate with leadership to improve operational efficiency and customer experience
  • Identify process improvements that increase productivity, booked calls, and customer satisfaction
AI Agent Management
  • Monitor, train, and continuously improve AI-powered customer service agents
  • Review AI conversations and performance metrics to ensure strong customer experiences
  • Optimize AI workflows, scripts, and escalation processes
  • Ensure AI systems support company goals while maintaining a high standard of customer care
After-Hours Operations
  • Be available 24/7 to support escalated after-hours calls when needed
  • Oversee after-hours call handling processes
  • Ensure emergency calls and high-priority customer needs are addressed promptly
  • Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities
🎯 What We're Looking For
  • Previous call center management, customer service leadership, sales management, or dispatch management experience
  • Proven ability to coach, develop, and inspire high-performing sales and customer service teams
  • Strong understanding of sales processes, call conversion, and customer experience management
  • Ability to drive team performance and achieve business goals and objectives
  • Experience managing KPIs, scorecards, and performance accountability systems
  • Experience creating and implementing training programs
  • Ability to leverage technology, automation, and AI tools to improve operational performance
  • Strong analytical mindset with the ability to make data-driven decisions
  • Excellent leadership, communication, and presentation skills
  • Comfortable holding team members accountable while developing their skills
  • Detail-oriented, highly organized, and able to multitask in a fast-paced environment
  • Proficient with Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with CRM, call center, or dispatch software preferred
  • Experience in home services, plumbing, HVAC, electrical, or related service industries preferred
💡 Who We Are
At S&J Plumbing, our culture is built on four core values:
  • Integrity - We do the right thing, every time
  • Professionalism - We show up prepared and perform at a high level
  • Accountability - We own our actions and results
  • Family - We support our team and treat customers like our own
📈 Why S&J Plumbing?
We're not a private equity roll-up. We're a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success-not short-term profits.
As our Call Center & Sales Manager, you'll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.
You'll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.
If you're ready to lead a team, drive performance, and build something special, apply today.
S&J Plumbing is an Equal Opportunity Employer

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