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Call Manager Jobs in Illinois (NOW HIRING)

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Illinois

Call Manager information

See Illinois salary details

$28.6K

$61.9K

$106.1K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Illinois is $61,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Illinois?

The most popular types of Call jobs in Illinois are:

What are popular job titles related to Call Manager jobs in Illinois?

For Call Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Illinois look for?

The top searched job categories for Call Manager jobs in Illinois are:

What cities in Illinois are hiring for Call Manager jobs?

Cities in Illinois with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Illinois as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,856 per year, or $29.7 per hour.

Sr. UC Network Engineer with Security Clearance

Zachary Piper Solutions, LLC

Scott Air Force Base, IL • On-site

$145K - $165K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Piper Companies is seeking a Sr. UC Network Engineer to support a leading government services organization in the defense industry. The Sr. UC Network Engineer will serve as a key technical resource responsible for maintaining, optimizing, and enhancing Cisco Unified Communications environments supporting mission-critical operations. This position requires an active Secret Clearance and is onsite four days per week at Scott Air Force Base. Responsibilities of the Sr. UC Network Engineer: • Design, implement, maintain, and troubleshoot Cisco Unified Communications (UC) solutions in an enterprise environment. • Administer and support Cisco Unified Communications Manager (CUCM/Call Manager) infrastructure. • Monitor system performance, availability, and capacity to ensure reliable voice and collaboration services. • Perform upgrades, patches, and configuration changes across UC platforms. • Collaborate with network, security, and infrastructure teams to support integrated communications solutions. • Troubleshoot complex voice, video, and collaboration issues while ensuring minimal service disruption. • Develop and maintain technical documentation, operational procedures, and system diagrams. • Support compliance and security requirements within a Department of Defense environment. Qualifications of the Sr. UC Network Engineer: • Active Secret Clearance required. • 7+ years of experience supporting Cisco Unified Communications environments. • Strong hands-on experience with Cisco Unified Communications Manager (CUCM/Call Manager). • Experience with Cisco voice, collaboration, and telephony technologies. • Knowledge of VoIP, SIP, dial plans, gateways, and voice network troubleshooting. • Experience working within enterprise or government environments. • Strong understanding of network infrastructure, routing, switching, and security concepts. • Excellent communication skills and ability to work effectively with cross-functional teams. • Cisco certifications such as CCNP Collaboration or equivalent are preferred. Compensation for the Sr. UC Network Engineer includes: • Salary range: $145,000 - $165,000 depending on experience • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO • Hybrid schedule with four days onsite at Scott Air Force Base This job opens for applications on 08/19/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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