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Call Manager Jobs in Illinois (NOW HIRING)

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To ... Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing. * Orders and configures hardware and software of new ...

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Call Manager information

See Illinois salary details

$28.6K

$61.9K

$106.1K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Illinois is $61,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Illinois?

The most popular types of Call jobs in Illinois are:

What are popular job titles related to Call Manager jobs in Illinois?

For Call Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Illinois look for?

The top searched job categories for Call Manager jobs in Illinois are:

What cities in Illinois are hiring for Call Manager jobs?

Cities in Illinois with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Illinois as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,856 per year, or $29.7 per hour.

Senior Voice Engineer

Apogee Engineering, LLC

Scott Air Force Base, IL

$100K - $137K/yr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Provide Tier 3 support for Voice systems related to Command, Control, Communications, and Networks for various military operations.

  • Configure, develop, patch, and enhance Cisco VoIP systems and related network devices, including SIP connections and network configurations.

  • Assist in troubleshooting network issues, support hardware configuration and installation, and maintain baseline configurations for operational gateways and platforms.

Job description

Overview

Apogee has an exciting new opportunity for a Senior Voice Engineer to provide support for the Executive Airlift Communications Network (EACN) support task order, which provides Command, Control, Communications (C3) services for multiple critical U.S. Government missions via multiple Air to Global Information Grid (GIG) Gateways (A2G2's) supported by a Systems Integration Lab (SIL).

This is a full-time position located on-site at Scott Air Force Base (SAFB), in Belleville, IL.

*** This position is contingent upon contract award.***

Responsibilities
  • Provide Voice Engineer Tier 3 support to Senior Leader Command, Control, Communications Systems-Airborne (SLC3S-A) Operations, Mobility Air Forces (MAF) Operations, Air Force Global Strike Command's (AFGSC) E-4B aircraft, also known as the National Airborne Operations Center (NAOC), and U.S. Navy E-6B Mercury aircraft.
  • Configure, develop, patch, STIG, enhance, and add features to Cisco VoIP system to include Call Manager, Cisco Unity, Ribbon VX900 devices, Instant Message and Presence and Teleconference Bridges.
  • Develop configurations and methods for Cisco Unified Border Elements, Session Border Controllers, and other network devices that use Session Initiated Protocol (SIP) to connect system to external voice systems. 
  • Develop configurations for SIP connections between the EACN VoIP network and other customer networks including Asterisk networks, Call Manager Express, SRST, and other Cisco VoIP networks.
  • Provide network analysis and design services to engineer, evaluate, and recommend new technologies to meet new EACN requirements and optimize network/system performance. 
  • Assist the EACN Government Engineers with overarching oversight of the EACN platform, inclusive of Configuration/Change Management, Technical Architecture, and current/future state planning.
  • Assist in troubleshooting network issues experienced at JBA and JBLM operational A2G2's and platforms that access the A2G2.
  • Support the EACN A2G2 hardware configuration and installation requirements once approved by the EACN Government Engineers for site installation.
  • Establish and maintain the A2G2 baseline configuration (EBC) and SIL, which includes installation and functional testing of new software versions, Time Compliance Technical Orders (TCTOs), patches, TCNOs and other applicable directives. 
  • Implement modifications to the A2G2 baseline configuration to support communications for additional Operational Support Aircraft/Executive Airlift (OSA/EA), Mobility Air Forces (MAF), and Roll-On/Roll-Off (RORO) assets as required.
  • Assist to install, remove or replace equipment, make configuration changes, or train new incoming Government and/or contractor personnel specifically on A2G2 configuration standards at the operational A2G2 sites (JBA, JBLM, and SAFB). 
  • Provide the EACN Government Engineers with a Network Installation and Configuration Guide prior to any changes made to the operational system, network, or gateway.
  • Ensure any new hardware, software, or configuration changes are documented in the applicable deliverable format, installed, and tested in the SIL before changes are made at operational A2G2's.
  • Provide technical support to configure and maintain a test and evaluation gateway as an extension of the EACN SIL to assist with troubleshooting, A/C Developmental Test and Evaluation (DT&E) and Operational Test and Evaluation (OT&E) efforts, and act as a baseline configuration for the operational gateways.
  • Update local checklists, policies, diagrams, and documents related to the EACN as required IAW EACN Engineers guidance.
  • Perform network/system backups IAW DISA STIG and EACN Government Engineers guidance.
  • Review and recommend configuration changes to the EACN Government Engineers, keep abreast of future upgrades, develop solutions, identify deficiencies, perform system changes, modify configurations as requested by the EACN Government Engineers, and identify new requirements to the EACN Government Engineers.
  • Provide technical and configuration information as necessary to support all three A2G2's (JBA, JBLM, SAFB) actions for this task.
  • Create scripts, executables, graphs, and maps to configure and utilize networked computers.
  • Keep servers running by performing disk management, cleanup, backups, and associated approved updates/patches.
  • Configure and maintain the servers to allow streamlined/secure connection to all compatible network devices and use Simple Network Management Protocol (SNMP) tools to gather statistics.
  • Provide technical and configuration information as necessary to support trend analysis on the network's availability, utilization, outages, and overall system health.
  • Review configurations, operating, and troubleshooting procedures to include routers, switches, firewalls, classless inter-domain routing configurations, variable length subnet nak schemes, domain name services, network management services, encryptions, and satellite transmissions.
  • Configure and implement in-depth fault tolerance on disaster recovery solutions on servers and network devices.
  • Support and sustain the Voice over Internet Protocol (VoIP) capability installed in the Scott SIL and in the JBA/JBLM/SAFB operational A2G2 environment.
  • Design and implement, as required, technical solutions for integration of new network transport capabilities into EACN when directed by the EACN Engineers.
Qualifications

Minimum Experience:

Citizenship: Must be a US citizen Clearance: Must have and be able to maintain a TS/SCI level clearance 

Certifications:

  • Cisco Voice certification with concentration on Cisco Unified Call Manager (CUCM)

  • Cisco Certified Network Professional (CCNP)

Education: Bachelor's Degree Years of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experienceAdditional Experience:

  • SolarWinds software suites 

Preferred Qualifications:

Certifications: CompTIA Network Plus (Network+)

Education: Master's Degree Years of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information:Location: Scott Air Force Base (SAFB), in Belleville, ILOn-site: Full-time on-site position Travel: 10% travel may be required 

*** This position is contingent upon contract award.***

Employment Type: OTHER

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