ZipRecruiter

Log In

1

Call Manager Jobs in California (NOW HIRING)

TecTammina

Network Engineer

Foster City, CA

Voice/Route/Switch Cisco engineer Customer is currently expanding existing sites and existing equipment Will be supporting WAN refresh, Call Manager. Additional Information Share the Profiles to ...

next page

Showing results 1-20

All JobsCall JobsCall Manager JobsCall Manager Jobs in California

Call Manager information

See California salary details

$29.1K

$63K

$108.1K

How much do call manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call manager in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in California?

The most popular types of Call jobs in California are:

What are popular job titles related to Call Manager jobs in California?

For Call Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in California look for?

The top searched job categories for Call Manager jobs in California are:

What cities in California are hiring for Call Manager jobs?

Cities in California with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.

UCCE Call Manager

West Advanced Technologies

Sacramento, CA • On-site

Full-time

Re-posted 7 days ago

Job description

UCCE Call Manager

Sacramento, CA

12+ months

Required Skills/Experience:

Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.

Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.

Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).

UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.

Able to manage TSR ticketing that involves adding or deactivating call center agents.

Experience working with Jabber

Experience with Cisco's Instant Messaging and Presence (IM&P) services

Experience with WebEx administration and maintenance

Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.

This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.

Regards

Naresh Damagalla

West Advanced Technologies, Inc

E: naresh.d@wati.com

Apply