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Call Manager Jobs in California (NOW HIRING)

Ganahl Lumber Co

Will Call Manager

Northridge, CA · On-site

$120K - $150K/yr

Will Call Manager About Us: Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we're looking for a Will Call Manager to lead the team and ...

Ganahl Lumber Co

Will Call Manager

Northridge, CA · On-site

$120K - $150K/yr

Will Call Manager About Us: Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we're looking for a Will Call Manager to lead the team and ...

TecTammina

Network Engineer

Foster City, CA

Voice/Route/Switch Cisco engineer Customer is currently expanding existing sites and existing equipment Will be supporting WAN refresh, Call Manager. Additional Information Share the Profiles to ...

Select Source Sales

Be Seen First

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

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Call Manager information

See California salary details

$29.1K

$63K

$108.1K

How much do call manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for call manager in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are the most commonly searched types of Call jobs in California? The most popular types of Call jobs in California are:
What are popular job titles related to Call Manager jobs in California? For Call Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in California look for? The top searched job categories for Call Manager jobs in California are:
What cities in California are hiring for Call Manager jobs? Cities in California with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.
UCCE Call Manager

UCCE Call Manager

West Advanced Technologies (WATI)

Sacramento, CA • On-site

Full-time

Posted 9 days ago

Job description

UCCE Call Manager
Sacramento, CA
12+ months
Required Skills/Experience:
Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.
Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.
Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).
UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.
Able to manage TSR ticketing that involves adding or deactivating call center agents.
Experience working with Jabber
Experience with Cisco's Instant Messaging and Presence (IM&P) services
Experience with WebEx administration and maintenance
Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.
This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: naresh.d@wati.com

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