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Call Manager Jobs in Colton, CA (NOW HIRING)

iShare Inc

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related ...

iShare, Inc.

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TEKsystems

Call Center Representative

Chino, CA · On-site

$20/hr

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service ... Top Skills Details customer service,call center,computer navigation Additional Skills ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great ... Top Skills Details customer service,call center,computer navigation Additional Skills ...

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Call Manager information

See Colton, CA salary details

$30.1K

$65.2K

$111.9K

How much do call manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call manager in Colton, CA is $65,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What cities near Colton, CA are hiring for Call Manager jobs?

Cities near Colton, CA with the most Call Manager job openings:

Call Manager jobs near you

System Administrator II

iShare Inc

Redlands, CA • On-site

$35 - $37/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Provide day-to-day support for telecommunications systems, including adds, moves, changes, and voicemail administration.

  • Perform administration and support of Cisco Unified Communications Manager (Cisco Call Manager), including user provisioning, device configuration, calling permissions, and system maintenance.

  • Troubleshoot and resolve telecommunications, unified communications, contact center, hardware, software, network, and user-related issues.

Job description

Job Title: System Administrator II
Location: Onsite, Houston TX 
37/ hr W2
 
Position Summary
The Telecom Specialist provides telecommunications, unified communications, and contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related service requests. The Telecom Specialist partners with employees, leadership, vendors, and service providers to ensure reliable communication services, operational excellence, and positive customer experience.
The ideal candidate is a service-oriented professional with strong technical, communication, and problem-solving skills who can effectively support business needs in a fast-paced environment. The successful candidate will also demonstrate a basic understanding of AI-powered tools and interfaces and a willingness to expand their knowledge of AI technologies to improve operational efficiency and service delivery.
Duties and Responsibilities
  • Provide day-to-day support for telecommunications systems, including adds, moves, changes, and voicemail administration.
  • Perform administration and support of Cisco Unified Communications Manager (Cisco Call Manager), including user provisioning, device configuration, calling permissions, and system maintenance.
  • Perform administration and support of Cisco Unity voicemail, including mailbox management, call handlers, voicemail troubleshooting, and user support.
  • Perform administration of the NICE CXone platform, including user account management, profile maintenance, troubleshooting, and support coordination.
  • Troubleshoot and resolve telecommunications, unified communications, contact center, hardware, software, network, and user-related issues.
  • Document incidents, service requests, and resolutions within the department ticketing system.
  • Coordinate with vendors, service providers, and internal teams to support telecommunications operations, maintenance activities, and project initiatives.
  • Maintain telecommunications equipment inventories and assist with equipment deployment, replacement, recovery, and disposal.
  • Provide end-user training and guidance on telecommunications and contact center technologies.
  • Utilize AI-powered tools and interfaces to assist with research, troubleshooting, documentation, analysis, and process improvements.
  • Stay informed of emerging AI technologies and actively pursue opportunities to expand knowledge and skills related to AI and automation.
  • Support continuous improvement initiatives that enhance operational efficiency, user experience, and service delivery.
  • Perform other duties as assigned.
Qualifications
  • Associate degree, technical certification, trade school training, or an equivalent combination of education and experience.
  • Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment.
  • Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems.
  • Basic Cisco network knowledge
  • Working knowledge of NICE CXone administration and support functions.
  • Strong technical troubleshooting and problem-resolution skills.
  • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
  • Basic understanding of AI interfaces and AI-assisted productivity tools.
  • Willingness to learn and expand knowledge of AI technologies and their business applications.
  • Experience supporting executives and leadership teams in a professional environment.
  • Strong customer service, interpersonal, and communication skills.
  • Ability to work effectively with individuals at all levels of the organization.
  • Ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment.
  • Ability to work independently while contributing effectively as part of a team.
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