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Call Manager Jobs in Colton, CA (NOW HIRING)

Community Health Systems, Inc.

Operator

Riverside, CA · On-site

Reporting to the Clinic Site Manager, the Operator will be the liaison between our patients and our clinics. The Call Center Associate will be able to provide initial service support for inbound ...

HOA Talent

Community Manager

Corona, CA

$71K - $76K/yr

Manager receives a phone call where they are unable to assist, the Manager should do their best to locate another employee who can assist. If no one is available offer to take the caller's name and ...

HOA Talent

Community Manager

Corona, CA · On-site

$71K - $76K/yr

Manager receives a phone call where they are unable to assist, the Manager should do their best to locate another employee who can assist. If no one is available offer to take the caller's name and ...

HOA Talent

Community Manager

Corona, CA · On-site

$71 - $76/hr

Manager receives a phone call where they are unable to assist, the Manager should do their best to locate another employee who can assist. If no one is available offer to take the caller's name and ...

Lap of Love

Part-Time House Call Veterinarian

Corona, CA · On-site

$65K/yr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connected...even while practicing independently. Why You'll Live Your Best Life ...

Lapoflove

Full-Time House Call Veterinarian

Riverside, CA · On-site

$117.50 - $140/hr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connected...even while practicing independently. Why You'll Live Your Best Life ...

Lap of Love

Part-Time House Call Veterinarian

Corona, CA · On-site

$65K/yr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connected...even while practicing independently. Why You'll Live Your Best Life ...

Lapoflove

Part-Time House Call Veterinarian

Riverside, CA · On-site

$58.50 - $71.50/hr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connected...even while practicing independently. Why You'll Live Your Best Life

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Colton, CA

Call Manager information

See Colton, CA salary details

$30.1K

$65.2K

$111.9K

How much do call manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call manager in Colton, CA is $65,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What cities near Colton, CA are hiring for Call Manager jobs?

Cities near Colton, CA with the most Call Manager job openings:

Call Manager jobs near you

Operator

Community Health Systems, Inc.

Riverside, CA • On-site

Full-time

Posted 14 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description

JOB SUMMARY:
Reporting to the Clinic Site Manager, the Operator will be the liaison between our patients and our clinics. The Call Center Associate will be able to provide initial service support for inbound/outbound calls, schedule appointments, ensure patient data is current and accurate, and effectively address patient, complaints and inquiries keeping the patient experience at the core of every decision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule appointments and make reminder calls for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Next Gen (i.e. address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, applicable fees, and verification of income - if applicable).
  • Remind new patients to arrive 30 minutes, and established patients to arrive 10 minutes before scheduled appointment to complete paperwork.
  • Remind patients of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive experience.
  • Act as a liaison for the patients and the Health Center (i.e. direct calls to other departments as needed).
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/site manager/nurse.
  • Provide assistance with mailings and other projects as call volume permits.
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:


This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bilingual (English/Spanish) preferred.
  • Basic computer skills required.
  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic and ethnic backgrounds.
  • Ability to handle a "call center" environment: high call volumes, work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
  • Must possess excellent customer service including verbal and written communication.
  • Ability to deal effectively with changing situations and stressful environment.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

  • High School or GED required. Associate's Degree or related healthcare certification preferred.
  • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

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