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Call Manager Jobs in Riverside, CA (NOW HIRING)

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails ...

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Call Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are popular job titles related to Call Manager jobs in Riverside, CA?

For Call Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Riverside, CA look for?

The top searched job categories for Call Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Manager jobs?

Cities near Riverside, CA with the most Call Manager job openings:

Call Manager jobs near you

Call Center Manager

Select Source Sales

Corona, CA • On-site

$35 - $45/hr

Full-time

Re-posted yesterday

Job description

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team performance and high customer service standards during regular weekday hours, with limited travel expectations.

Responsibilities

  • Supervise and lead call center team members
  • Monitor and evaluate team performance
  • Ensure exceptional customer service delivery
  • Develop and manage staff scheduling
  • Plan and conduct training and development sessions
  • Implement quality assurance measures
  • Prepare and present performance reports
  • Resolve conflicts within the team
  • Manage recruitment and onboarding
  • Identify and implement process improvements

Preferred Qualifications

  • 2+ years of experience in call center management
  • Associate degree in Management or related field