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Call Manager Jobs in Riverside, CA (NOW HIRING)

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

Select Source Sales

Be Seen First

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

EFP Staffing

Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

Job Responsibilities: - Learn all customer service branch manager and company related tasks and ... lower call center abandonment rate daily. - Help process all types of orders and assist with ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

Arrowhead Orthopaedics

Call Center Representative

Riverside, CA · On-site

$16.75 - $20.75/hr

Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that ...

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All JobsCall JobsCall Manager JobsCall Manager Jobs in Riverside, CA

Call Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are popular job titles related to Call Manager jobs in Riverside, CA? For Call Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Riverside, CA look for? The top searched job categories for Call Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Manager jobs? Cities near Riverside, CA with the most Call Manager job openings:
Call Manager jobs near you

Manager - Call Center

RDC

Riverside, CA

$73K - $74K/yr

Full-time

Posted 17 days ago

Job description

Essential Functions:

  • Hires, manages, develops, reviews, and sets goals for department and staff.
  • Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.
  • Challenges team members in providing exceptional support to both external and internal customers.
  • Coordinates with Human Resources and management in a timely manner on any and all employee relations matters.
  • Enforces adherence to company policies and procedures.
  • Compiles reports on team's performance and customer feedback.
  • Works closely with team members to solve customer problems.
  • Offers solutions and suggestions for process and product improvement to management.
  • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  • Assists customers in problem solving, planning, development and execution of stated goals and objectives.
  • Ensures customer retention and satisfaction.
  • Evaluates cases thoroughly and advises Technical Advisors and/or doctors on which product is the best for the particular case.
  • Makes outbound calls on cases that need assistance.
  • Determines if credits will apply in extreme circumstances.
  • Works with Customers in escalated call scenarios.
  • Works within approved department budget and resources.
  • Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

  • High School Diploma or equivalent.
  • Minimum five (5) years of experience in a Call Center environment.
  • Minimum three (3) years of supervisory or leadership experience.

Work Schedule: Monday through Friday 7:00am to 4:00pm

Pay Range: $73,000-$74,000/yr

Employment Type: full-time

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