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Remote Critical Incident Manager Jobs in Riverside, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... incident and problem metrics, prepare shift reports, and communicate critical updates to daytime ...

Directive

Director of IT Security (Remote US)

Irvine, CA · Remote

$190K/yr

Deep understanding of endpoint security, identity management, vulnerability management, incident ... critical vulnerabilities. * Maintain successful SOC 2 compliance and establish audit readiness ...

Jj

Senior Manager MedTech Cybersecurity

Irvine, CA · On-site +1

$119K - $161K/yr

Remote work options may be considered on a case-by-case basis and if approved by the Company. This ... Drive business understanding of critical cybersecurity regulations and ensuring solutions are ...

ABB

Program Leader Critical Industries

La Verne, CA · Remote

... manages complex, large-scale customer engagements globally. This is a remote position for ... Lead and scale the Critical Industries Program Management organization , defining strategic vision ...

ABB

Program Leader Critical Industries

Irvine, CA · Remote

... manages complex, large-scale customer engagements globally. This is a remote position for ... Lead and scale the Critical Industries Program Management organization , defining strategic vision ...

Priority1

Territory Manager-Remote

Anaheim, CA · On-site +1

The Territory Manager sales position offers potential candidates the opportunity to establish ... Critical Illness, and Accident Policies available Priority-1, Inc. will provide reasonable ...

Addison Group

Treasury Manager

Irvine, CA · Remote

$60 - $75/hr

Irvine, CA (Remote) Assignment Type: Temp-to-Permanent Compensation: $60-$75/hour Work Schedule ... critical treasury functions. The Treasury Manager will be responsible for overseeing day-to-day ...

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All JobsCritical Incident JobsRemote Critical Incident Manager JobsRemote Critical Incident Manager Jobs in Riverside, CA

Remote Critical Incident Manager information

See Riverside, CA salary details

$38.1K

$170.5K

$201.9K

How much do remote critical incident manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote critical incident manager in Riverside, CA is $170,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,600.00 and $201,400.00 per year, depending on experience, location, and employer.

How does a remote critical incident manager typically coordinate with on-site teams during high-severity incidents?

Remote Critical Incident Managers play a crucial role in orchestrating communication and response during high-severity incidents. They usually leverage collaboration tools like video calls, incident management platforms, and real-time chat to bridge gaps with on-site teams. By establishing clear escalation protocols and maintaining detailed documentation, they ensure all stakeholders are aligned and actions are tracked efficiently. Building rapport and trust remotely can be challenging, but frequent check-ins and transparent communication help foster effective teamwork.

What is a remote critical incident manager?

A Remote Critical Incident Manager is a professional responsible for overseeing and coordinating the response to critical incidents, such as security breaches, IT outages, or other emergencies, from a remote location. They ensure that incidents are managed efficiently to minimize impact on business operations, communicate with stakeholders, and implement corrective actions. This role requires strong problem-solving skills, the ability to work under pressure, and effective remote communication. Remote Critical Incident Managers often collaborate with technical teams and management to restore normal operations as quickly as possible.

What are the key skills and qualifications needed to thrive as a remote critical incident manager, and why are they important?

To thrive as a Remote Critical Incident Manager, you need strong problem-solving abilities, experience in incident response or IT operations, and often a background in computer science or a related field. Familiarity with incident management platforms (like ServiceNow), monitoring tools, and relevant certifications such as ITIL or Certified Incident Manager are typically required. Exceptional communication, leadership, and decision-making skills help you coordinate virtual teams and keep stakeholders informed during high-pressure situations. These skills are crucial for quickly resolving major incidents, minimizing business impact, and ensuring effective remote collaboration.

What are popular job titles related to Remote Critical Incident Manager jobs in Riverside, CA?

For Remote Critical Incident Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Critical Incident Manager jobs in Riverside, CA look for?

The top searched job categories for Remote Critical Incident Manager jobs in Riverside, CA are:

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Cities near Riverside, CA with the most Remote Critical Incident Manager job openings:

Remote Critical Incident Manager jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 19 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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