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Associate Service Desk Analyst Jobs (NOW HIRING)

IT Associates, Inc.

Service Desk Analyst

Channahon, IL · On-site

$25/hr

Information Services (IS) Service Desk Analyst 32 hours a week (Monday - Thursday) 6+ month contract role Location - Channahon, IL Our client is looking to add a Service Desk Analyst to their team ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Unioncollege

Service Desk Analyst

Schenectady, NY

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that ...

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in New York. This is a hands-on, high-impact role for someone ...

Union College

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution. Key Responsibilities

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Harris

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Harriscomputer

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

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Associate Service Desk Analyst information

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How much do associate service desk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for associate service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
More about Associate Service Desk Analyst jobs
What cities are hiring for Associate Service Desk Analyst jobs? Cities with the most Associate Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
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What job categories do people searching Associate Service Desk Analyst jobs look for? The top searched job categories for Associate Service Desk Analyst jobs are:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

IT Associates, Inc.

Channahon, IL • On-site

$25/hr

Other

Medical, Dental, Retirement

Posted 3 days ago

Job description

Information Services (IS) Service Desk Analyst

32 hours a week (Monday - Thursday)

6+ month contract role

Location - Channahon, IL

Our client is looking to add a Service Desk Analyst to their team that will serve as the first point of contact for Information Services support requests, incidents, and service inquiries. Provide exceptional customer service while ensuring timely resolution of technology-related issues. Support end users through multiple channels including phone, email, self-service portals, and walk-up support both in person and remotely.

Key Responsibilities

  • Receive, log, categorize, prioritize, and manage incidents and service requests in ServiceNow.
  • Diagnose and resolve Tier 1 technical issues involving hardware, software, access, and end-user devices.
  • Provide first-contact resolution whenever possible and minimize escalation requirements.
  • Monitor and track incidents throughout their lifecycle to ensure timely resolution and adherence to service level targets.
  • Communicate effectively with users regarding issue status, resolution progress, and expected timelines.
  • Escalate complex issues to Tier 2 or Tier 3 support teams when required, providing complete troubleshooting details.
  • Fulfill standard service requests, including software installations, access requests, and equipment-related requests.
  • Maintain accurate and detailed documentation of incidents, resolutions, and troubleshooting procedures.
  • Identify recurring issues and trends and recommend opportunities for process improvement.
  • Assist with onboarding, device setup, account provisioning, and end-user technology support.

Qualifications

  • Diploma, degree, or equivalent experience in Information Technology, Computer Science, or related field.
  • 3+ years relevant IT experience supporting Microsoft Windows, Microsoft 365, collaboration tools, and end-user devices.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Knowledge of IT service management principles and ticketing systems such as ServiceNow.
  • Ability to lift up to 40 pounds.

The anticipated hourly rate range for this position is ($25/hr-30/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

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