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911 Operator Jobs (NOW HIRING)

Valparaiso

Part-time 911 dispatcher

Valparaiso, IN · On-site

Operating 24/7/365 out of the VUPD 911 Center at 813 LaPorte Ave, dispatchers support community policing, field safety, and regional communication networks. After-hours campus operator and ...

On Time Ambulance

MAVO $16.50-$17.34

Roselle, NJ · On-site

Description MAVO (Mobility Assistance Vehicle Operator) On Time Transport has provided Caring in Motion since 1990, providing mostly non emergent medical transport to patients to and from different ...

City of Waxahachie

911 Dispatcher

Waxahachie, TX

$56K - $79K/yr

Procedures used in operating computer-aided dispatch and E-911 systems. Standard radio broadcasting and dispatch procedures and rules. Operations, services, and activities of the city. English usage ...

Franklin County

911 Dispatcher

Union, MO · On-site

$26.50/hr

Department: 911 Dispatch Schedule: Full time 12-hour shifts (6:30-6:30) on a set rotation ... Operating a personal computer and standard office equipment. * Establishing and maintaining ...

City of Waxahachie, TX

911 Dispatcher

Waxahachie, TX · On-site

$56K - $79K/yr

Procedures used in operating computer-aided dispatch and E-911 systems. * Standard radio broadcasting and dispatch procedures and rules. * Operations, services, and activities of the city. * English ...

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911 Operator information

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How much do 911 operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 911 operator in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $28.85 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,159 per year, or $27 per hour.

P.S. Fire Apparatus Driver/Operator

Aiken, SC • On-site

City of Aiken, SC
201 - 500 employees

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

574th of 849 rated public administrative organizations

Good employer

Learn more about City of Aiken, SCexternal

$40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Salary : $40,126.32 Annually
Location : Aiken, SC
Job Type: Full-Time
Department: Public Safety
Division: Patrol / Fire
Opening Date: 08/13/2026
Closing Date: 8/27/2026 11:59 PM Eastern
Description
The City of Aiken Department of Public Safety is accepting applications for a Public Safety Fire Apparatus Driver/Operator.
Examples of Duties
  • Performs general fire and rescue duties to protect life and property
  • Exercises sound judgment in performing driver/operator duties, fire suppression, and medical first responder tasks
  • Operates and performs various maintenance duties on fire and rescue vehicles and equipment

Minimum Qualifications
  • Must have a valid S.C. driver's license
  • High school diploma or equivalent is required and one (1) year of fire or related experience
  • NFPA Firefighter Certification is preferred

Supplemental Information
This position is subject to a criminal background check for any convictions directly related to its duties and responsibilities. Only job related convictions will be considered and will not automatically disqualify the candidate. The City of Aiken is an Equal Opportunity Employer and a drug-free workplace.
Full-time Benefits include:
Medical, Vision, and Dental insurance, life insurance (5x salary), flex health spending account, short-term disability, an employee wellness program, paid vacation and sick leave, paid holidays, paid parental leave, participation in a Defined Contribution 401(a) Retirement Plan, and South Carolina Deferred Compensation Program.
Paid Holidays include:
  • New Year's Day
  • Martin Luther King Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • Day after Christmas (Dec. 26th)
  • Employee's Birthday
  • Floating holiday (must be on payroll prior to January 1st )

Retirement
Full-time employees participate in the Defined Contribution 401(a) Retirement Plan. After one year of employment, the employee will begin contributing 6% to the Plan, with the City making a matching 6% contribution. Employees are fully vested after 5 years of service.
Public Safety Officers participate in the SC Police Officer's Retirement System through PEBA.
Additional Benefits for Public Safety Personnel Include:
SC State Firefighter's Association - Members are eligible to receive discounts for education, housing, merchandise, insurance, legal, and wireless carriers, etc. Membership dues for full-time employees and paid volunteers are paid for by the Department. Visit www.scfirefighters.org for more information.
Supplemental Retirement Plan - Full-time employees and paid volunteers are eligible the following July after one (1) full year of employment. Once eligible, $600 per year is put in an account for the employee's benefit using the Fireman's Insurance and Inspection Fund (1%).
Critical Care Policy - Full-time employees and paid volunteers that are eligible for the Supplemental Retirement Plan are also eligible for Critical Care Insurance.

What City Of Aiken employees say

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