Sales Director (Health Insurance Call Center)

Position: Sales Director

Status: In Office, Full Time

Location: HQ is located in Fort Lauderdale, FL

Dress code: Business Casual, Casual Fridays

About Us

Health Insurance Alliance (HIA) is looking for a highly motivated Sales Director to join our dynamic team.  We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.

Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.

At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. 

As a Sales Director, you will be responsible for driving sales strategies, building a high-performance sales culture, and ensuring revenue targets are achieved. This role requires a seasoned sales professional with a deep understanding of the health insurance landscape.  If you are a strong people leader with a proven track record of driving sales in a call center environment, we invite you to apply for this exciting opportunity.

The Opportunity

• Leading, mentoring, and inspiring the Sales Agent and Retention Department to meet individual and team revenue goals.
• Corresponding with other cross-functional departments to align sales strategies and goals, including:
  •  The Future Agent Department Manager to guide, support, and direct various departmental operations. 
  • The QA team to manage agent compliance. 
• Fostering a positive and collaborative team culture focused on achieving excellence and exceeding customer expectations.
• Managing attendance reporting for transparence and approving hours for payroll submissions.
• Collaborating on learning and training updates and training materials on our LMS to improve professional development and train new agents, including scheduling agent shadowing.
• Implementing KPIs, monitoring and reporting on performance trends to ensure all Sales Teams stay inline or above performance goals.
• Conduct regular assessments to identify areas for improvement and implement corrective actions as needed.
• Automate spiff tracking for agents
• Facilitating vendor feedback transparency.
• Managing the liaison during the schooling and licensing process for Sales Agents.
• Facilitating communication for call review and issue resolution. 

• Developing the captains to manage their teams better and understand their teams better as a person.
• Managing call routing on agent priorities dash.
• Maintaining a positive remote and in office work culture. 
• Onboarding new agents, performance management, implementing our agent monetary fining program, documenting company violations and Terminating agents.

What you bring to the table

• You have proven sales experience, leading a team in the Health Insurance industry and/ or sales call center.
• You have in-depth knowledge of the health insurance industry, products, regulations, and market trends.
• You have strong leadership and motivational skills with a track record of building and managing high-performing teams.
• You have effective written and verbal communication skills to convey complex information in a clear and concise manner.
• You have strong analytical and problem-solving skills to assess sales processes, identify areas for improvement, and make data-driven decisions.
• You have demonstrated knowledge of insurance regulations and compliance requirements to ensure that operations adhere to industry standards.
• You are detail oriented and digilent in overseeing XXX
• You are results-driven with a demonstrated ability to motivate your team to exceed sales targets by implementing bonus and incentive programs.
• You are tech savvy and able to leverage tools (i.e. Microsoft Office, Google Suite, etc) and systems to enhance operational efficiency.
• You are a continuous learner and interested in staying informed about industry best practices, emerging trends, and technological advancements.

Location & Hours

• Our office is located in Fort Lauderdale, Florida.  We are looking for someone that can commute daily to our Office with WFH flexibility.
• Hours of operation will be from 9 AM-7 PM Monday-Thursday, 9AM-5PM Friday.

Compensation

Salary Range: $115- 125K USD annually + Bonus

Benefits

• Competitive Compensation and Bonus 
• Flexibility to WFH
• 20 days PTO per calendar year
• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
• 401 K after 3 month Probationary Period (Optional)
• Great Career development opportunities
• Monthly Team Lunches
• Annual Company Events

The Interview Process

Round 1: Phone screen with Jade Hugh (HR/ Talent)

Round 2: Take-home assignment 

Round 3: In-person interview with our Executive Team.

> Conduct references and background check

> Offer 

Deadline to Apply: Monday, March 18th, 2024

How We Hire

HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.

HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email j.hugh@alliancenationalhealth.com