CSR Supervisor- FULL TIME
- $18 to $20 Hourly
- Full-Time
Recruit, interview and review candidates for available departments positions
Handle and document all disciplinary issues or employee grievances with involvement of practice manager
Provide critical feedback as necessary and participate in annual employee reviews of the CSR team
Personally address complaints concerning the CSR department
Promptly address and deescalate upset clients and report to PM or Medical director
Establish, oversee, and maintain phase training programs and protocols for the CSR tram
Ensure team members are sufficiently trained
Organize and conduct weekly department meetings and in house continuing education for the CSR team
Ensure the delivery of excellent and compassionate care for all hospital patients and that animals are released in clean and appropriate condition
Announce changes in hospital hours of operation due to holidays, inclement weather, or staff training via social media
Assist with holiday decorations and staff event planning such as potlucks and parties
Manage and monitor daily work assignments for managed staff
Manage and monitor weekly, monthly, and quarterly cleaning lists for managed staff. Ensure cleanliness is maintained in all areas of the hospital
Create a schedule for the CSR department in an efficient manner consistent with budgetary goals and hospital needs
Order hospital supplies with the PM as needed
Monitor petty cash drawer and obtain change from the bank when needed
Exhibit and promote positive working relationships and efficient and effective communication between clients, DVMs, CSRs, Kennel, and Technician staff.
Understand and ensure compliance with the legal and ethical guidelines surrounding confidentiality of staff, clients, and patients
Enforce client credit policies as needed
Oversee appropriate and effective scheduling procedures consistent with the budgetary goals and hospital needs
Provide administrative assistance with organization of rabies and health certificates
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