Supervisor, Clinical

QualDerm Partners, a leading dermatology practice, is looking to hire a Clinical Supervisor in its rapidly growing enterprise. The position will be based in its central laboratory located in Lebanon, TN. QualDerm offers a great place to expand skills in a prestigious specialty with great colleagues and in a personable environment.

We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation.

We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maximize overall patient flow, including reassigning medical assistants as needed due to patient volume differences or temporarily to assist another team for backlogs
• Ensure medical assistants are completing to do tasks, including assisting with other providers’ to do lists?
• Reassign medical assistants to phones if needed
• Assist the?Practice Manager?to research patient issues, such as complaints, registration, and billing issues related to how a provider or MA coded the chart, and then communicating findings to the director.???
• Lead new medical assistants with on-the-job training.??
• Assist with communicating and monitoring any new processes and procedures for the department.??
• Assist with providing input to the?Office Manager?on employee performance.???
• Organize patient flow according to protocol (as scheduled with any late appts working into the schedule on providers discretion)?
• Ordering, sorting, storing, restocking, and inventory of all medical supplies.?
• Be knowledgeable of office financial policies and fees.?
• Help with office housekeeping duties as directed.?
• Check and maintain eye wash station weekly
• Other duties as assigned by?Office Manager.?
• Assure smooth patient flow by prioritizing the following: rooming patients; taking appropriate patient histories, setting up room for anticipated procedures; sterilizing used instruments, preparing an adequate supply of surgical trays; anticipating provider(s) needs; assisting provider(s) during exams and procedures, and returning patient/pharmacy calls in a timely manner.??
• Procedure tray, instrument, and equipment set-up according to instructions. Able to numb patient as directed by the provider.?
• Prepare path/lab specimens per protocol; complete path/lab requisition forms accurately and completely; document specimens in path log.?
• Review pathology and lab results with patients per provider’s instructions.?
• Document visit in EMR clearly and accurately as directed.?
• Respond to patient questions in office and on phone as instructed.?
• Schedule surgical procedure appointments on computer as necessary.?
• Phone prescriptions and refills to pharmacy according per provider’s instructions.?
• Be familiar and compliant with OSHA Blood Borne Pathogen standards.?
• Clean, sterilize, and inventory all medical equipment and instruments. Keep appropriate records of maintenance program.?
• Maintain medication samples and discard out-of-date supplies.?
• Maintain infection control policies of office.?
• Upkeep and cleanliness of exam rooms, supply cabinets, and drawers always well stocked.??
• Fulfill patient care responsibilities as assigned, assist doctor with patient care.?
• Escort patient to and from exam room, help patient prepare for exam. Review Health History to make sure it is complete and updated.?
• Clean/straighten exam room and empty laundry bin between patients.??
• Document all medical instructions given to patients.?
• Knowledgeable and compliant of HIPPA privacy standards.?
• Knowledgeable of all products and procedures in office. Be able to explain both to patients
• Obtaining preauthorization for medications required.?
• Schedule appointments for patients with other specialists, fax appropriate records if necessary?
• Any other duties as required to ensure QualDerm Partners operations are successful.?

OTHER FUNCTIONS:

• Maintains regular and predictable attendance.
• Performs other essential duties as assigned
• Maintain professional licensure/certifications as applicable.
• Travel to other jobs or office locations as applicable.

SKILLS AND QUALIFICATIONS:

• Knowledge of medical practice and care.
• Knowledge of common safety hazards and precautions.
• Skilled in identifying and resolving problems.
• Ability to maintain records and record test results.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to multitask in a busy office with numerous interruptions.
• Ability to use good reasoning and judgment and react calmly in emergency situations.
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public.
• Ability to read, write and communicate effectively orally and in writing to English.
• Knowledge of medical terminology.
• Proficiency in the operation of a computer keyboard and ability to work effectively with Microsoft Office Products.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• Completion of a formal medical assisting program and internship or?2-3?years of recent experience?in a?Dermatology Practice.??
• Certified Medical Assistant preferred
• Excellent verbal and written communication skills